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Dell Laser Printer Wired Network Communication Failure

Summary: Refer to the instructions for help resolving Laser printer wired network communication failures.

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Article Content


Symptoms

No Symptoms information.

Cause

No Cause information.

Resolution

Note: For port locations, instructions for printing reports and resetting the printer settings (reset NVRAM), refer to the Dell User Guides / Manuals.
  • Verify that the printer is selected as the default printer and is online in Printers and Faxes.
  • Print a Printer Settings or Network Settings page to keep for reference of the printer network settings.
  • Download and install the latest firmware for your printer.
  • Check the network card status lights on the back of the printer:
    • One solid light or no lights:
      1. Reseat the printer network cable.
    • Test the printer's network cable by connecting an known-good computer to the network with it. If the computer can no longer access the network, purchase a replacement cable.
  • If the computer can access the network with the printer's network cable, reconnect the printer and reset the printer to default settings (reset NVRAM).
  • Print a Printer Settings or Network Settings page, and check if the printer has an IP address. If the printer does not have an IP address, Contact Technical Support.
  • One solid light and one blinking light:
    1. Print a Printer Settings or Network Settings page, and find the network settings for the printer.
  • Attempt to ping the Gateway IP address and Dell Support to test the Internet connection. If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.
  • If the ping succeeds, attempt to ping the printer's IP address. If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.
  • If pinging the printer fails, reset the printer to default settings (reset NVRAM).
  • Print a Printer Settings or Network Settings page, and find the printer's IP address. Confirm that the IP address is valid for the network.
    • IP address is valid: Attempt to ping the printer again.
      • If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.
      • If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.
    • IP address is invalid: Manually assign an IP address to the printer and attempt to ping the printer again. If the ping still fails, Contact Technical Support.

Article Properties


Affected Product

Dell 1100 Laser Mono Printer, Dell 1110 Laser Mono Printer, Dell 1130n Laser Mono Printer, Dell 1133 Laser Mono Printer, Dell 1230c Color Laser Printer, Dell 1250c Color Laser Printer, Dell 1600n Multifunction Mono Laser PrinterDell 1100 Laser Mono Printer, Dell 1110 Laser Mono Printer, Dell 1130n Laser Mono Printer, Dell 1133 Laser Mono Printer, Dell 1230c Color Laser Printer, Dell 1250c Color Laser Printer, Dell 1600n Multifunction Mono Laser Printer, Dell 1700/n Mono Laser Printer, Dell 1720/dn Mono Laser Printer, Dell 2135cn Color Laser Printer, Dell 2145cn Multifunction Color Laser Printer, Dell 2155cn/cdn Color Laser Printer, Dell 2335dn Multifunctional Laser Printer, Dell 3115cn Color Laser Printer, Dell 3330dn Mono Laser Printer, Dell 3333/3335dn Mono Laser Printer, Dell 5130cdn Color Laser Printer, Dell 5210n Mono Laser Printer, Dell 5230n/dn Mono Laser Printer, Dell 5310n Mono Laser Printer, Dell 5330dn Workgroup Mono Laser Printer, Dell 5350dn Mono Laser Printer, Dell 5535dn Mono Laser MFP, Dell 7130cdn Color Laser Printer, Dell B1163 Multifunction Mono Laser Printer, Dell B1163/W Multifunction Mono Laser Printer, Dell P1500 Personal Mono Laser Printer, Dell Wireless Printer Adapter 3300See more

Last Published Date

13 Apr 2021

Version

5

Article Type

Solution