Article Number: 000134458
This article explains how to register the SupportAssist module embedded in the internal Dell Remote Access Controllers version 9 (iDRAC9) of Dell PowerEdge 14G and Datacenter Scalable Solutions servers.
For enabling the automated, proactive and predictive features of SupportAssist for a system, a registration is required. Generating and saving a SupportAssist Collection locally or to a network share for maintenance purpose is possible even without registration.
Find additional information about your iDRAC in the User Manual matching to the installed firmware.
For starting the registration process, the OS to BMC / iDRAC Pass-through must be enabled in the iDRAC connectivity settings.
Fig. 1: Enabling the OS to BMC/iDRAC Pass-Through functionSupportAssist is available in 25 languages and is set to the same language as that of the OS. To change the language, click the settings icon in the top right corner, select your preferred language and Click Yes to restart SupportAssist in the selected language.
The SupportAssist Registration wizard (Fig. 2) will automatically start when you enter the SupportAssist section of the Maintenance tab in the iDRAC web interface.
If you cancel the wizard, the blue Register button in the upper left corner gives you the option to restart it.
Fig. 2: iDRAC9 SupportAssist Registration Wizard
To complete the registration, enter the required Contact and Shipping Information.
Primary Contact Information
The Primary Contact is the first person to be informed when it comes to support related incidents.
Secondary Contact Information
Enter a Secondary Contact to ensure a proper flow of information in case unavailability of the Primary Contact.
After accepting the End User License Agreement (EULA), check the summary if the details are displayed correctly.
To register to use iDRAC-integrated SupportAssist, the network must be able to communicate with the Dell server via the host OS using iSM.
We have observed in past cases that the following servers need to be communicated with.
If the customer's network has a firewall or other restrictions on communication with the outside, SupportAssist registration will fail.
In that case, they need to register an exception to allow communication, but the customer does not know the requirement to communicate with the server mentioned above, so they contact technical support because the registration fails.
The only way for the customer to know this is to contact Technical Support, as these are not mentioned in the iDRAC User's Guide or Release Notes.
The Secure Connect Gateway User's Guide lists them as "Network Requirements".
The local system must be able to connect to the following Enterprise servers through port 443:
11 Nov 2022