PowerEdge 14G and Datacenter Scalable Solutions servers - How to register the iDRAC 9 embedded SupportAssist?

Summary: For using all functionalities of the embedded SupportAssist module in Dell PowerEdge and Datacenter Scalable Solutions Servers with iDRAC9, you first have to register the tool. TheSee more

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Symptoms

This article explains how to register the SupportAssist module embedded in the internal Dell Remote Access Controllers version 9 (iDRAC9) of Dell PowerEdge 14G and Datacenter Scalable Solutions servers.

For enabling the automated, proactive and predictive features of SupportAssist for a system, a registration is required. Generating and saving a SupportAssist Collection locally or to a network share for maintenance purpose is possible even without registration.

Find additional information about your iDRAC in the User Manual matching to the installed firmware.


Prerequisites

For starting the registration process, the OS to BMC / iDRAC Pass-through must be enabled in the iDRAC connectivity settings.
 

Enable OS to BMC / iDRAC Pass-through
  1. After logging into the iDRAC web interface, go to iDRAC Settings(Fig. 1)
  2. Now click on the Connectivity tab (Fig. 1)
  3. Expand the OS to iDRAC Pass-through section (Fig. 1) by clicking on it
  4. Set the State option to Enabled (Fig. 1)
  5. Set the Pass-through Mode to USB NIC (Fig 1)

SLN306712_en_US__1img_idrac_JM_v3(1)

Fig. 1: Enabling the OS to BMC/iDRAC Pass-Through function

SLN306712_en_US__2icon SupportAssist is available in 25 languages and is set to the same language as that of the OS. To change the language, click the settings icon in the top right corner, select your preferred language and Click Yes to restart SupportAssist in the selected language.


 


Registration Wizard


The SupportAssist Registration wizard (Fig. 2) will automatically start when you enter the SupportAssist section of the Maintenance tab in the iDRAC web interface.
If you cancel the wizard, the blue Register button in the upper left corner gives you the option to restart it.
 

SLN306712_en_US__3iDRAC_9_SupportAssist_Registration_Wizard
Fig. 2: iDRAC9 SupportAssist Registration Wizard



To complete the registration, enter the required Contact and Shipping Information.
 

  1. Primary Contact Information

    The Primary Contact is the first person to be informed when it comes to support related incidents.

    • First Name
    • Last Name
    • Phone Number
    • Alternate Number (if first contact phone number is not available)
    • Email Address
    • Service Address (physical address, where the device will be serviced or where replacement parts should be shipped)
    • Company Name
    • Adress (of Company / Contact)

       

     

  2. Secondary Contact Information

    Enter a Secondary Contact to ensure a proper flow of information in case unavailability of the Primary Contact.

    SLN306712_en_US__2icon Note: You can remove or change the secondary contact information at any point of time.
    • First Name
    • Last Name
    • Phone Number
    • Alternate Number (if first contact phone number is not available)
    • Email Address
       

     

After accepting the End User License Agreement (EULA), check the summary if the details are displayed correctly.


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Article Properties


Affected Product

DSS 9600, DSS 9620, DSS 9630, PowerEdge XR2, PowerEdge C4140, PowerEdge C6145, PowerEdge C6400, PowerEdge C6420, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge R240, PowerEdge R340, PowerEdge R440, PowerEdge R540DSS 9600, DSS 9620, DSS 9630, PowerEdge XR2, PowerEdge C4140, PowerEdge C6145, PowerEdge C6400, PowerEdge C6420, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge R240, PowerEdge R340, PowerEdge R440, PowerEdge R540, PowerEdge R640, PowerEdge R6415, PowerEdge R6515, PowerEdge R740, PowerEdge R740xd, PowerEdge R740xd2, PowerEdge R7415, PowerEdge R7425, PowerEdge R7515, PowerEdge R840, PowerEdge R940, PowerEdge R940xa, PowerEdge T140, PowerEdge T340, PowerEdge T440, PowerEdge T640, Precision 7920 RackSee more

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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