Article Number: 000134458
This article explains how to register the SupportAssist module embedded in the internal Dell Remote Access Controllers version 9 (iDRAC9) of Dell PowerEdge 14G and Datacenter Scalable Solutions servers.
For enabling the automated, proactive and predictive features of SupportAssist for a system, a registration is required. Generating and saving a SupportAssist Collection locally or to a network share for maintenance purpose is possible even without registration.
Find additional information about your iDRAC in the User Manual matching to the installed firmware.
For starting the registration process, the OS to BMC / iDRAC Pass-through must be enabled in the iDRAC connectivity settings.
Fig. 1: Enabling the OS to BMC/iDRAC Pass-Through function
The SupportAssist Registration wizard (Fig. 2) will automatically start when you enter the SupportAssist section of the Maintenance tab in the iDRAC web interface.
If you cancel the wizard, the blue Register button in the upper left corner gives you the option to restart it.
Fig. 2: iDRAC9 SupportAssist Registration Wizard
To complete the registration, enter the required Contact and Shipping Information.
Primary Contact Information
The Primary Contact is the first person to be informed when it comes to support related incidents.
Secondary Contact Information
Enter a Secondary Contact to ensure a proper flow of information in case unavailability of the Primary Contact.
After accepting the End User License Agreement (EULA), check the summary if the details are displayed correctly.
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DSS 9600, DSS 9620, DSS 9630, PowerEdge XR2, PowerEdge C4140, PowerEdge C6145, PowerEdge C6400, PowerEdge C6420, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge R240, PowerEdge R340, PowerEdge R440, PowerEdge R540See more
21 Feb 2021