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KB3033929 needs installing before Dell Update Package or BIOS from Dell Command running Windows 7

Summary: When installing Dell Update Package or BIOS packages from Dell Command on a computer running Windows 7, you must run Microsoft Windows KB3033929.

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Article Content


Symptoms

No symptoms information.

Cause

No cause information.

Resolution


Before installing a Dell Update Package (DUP) from the Dell Support Website or BIOS packages that are generated by Dell Command | Configure on a computer running Windows 7 (32-bit or 64-bit versions), Microsoft Windows update KB3033929 must be installed. The guidelines below provide more information about this update, Dell Update Package (DUP), and BIOS packages generated by Dell Command | Configure.

Dell Update Package, Dell Command | Configure - BIOS package, and Microsoft KB3033929

Microsoft has published the security advisory below for applications running on Windows 7 and Windows Server 2008 Operating Systems, which support the SHA2 hashing algorithm: Microsoft security advisory: Availability of SHA-2 code signing support for Windows 7 and Windows Server 2008 R2: March 10, 2015SLN316053_en_US__1iC_External_Link_BD_v1. Following the security advisory, Dell Update Package (DUP) shall be signed only with the SHA-2 hashing algorithm starting February 1, 2019.

How this security update affects the Dell Update Package (DUP) available at the Dell Support website or BIOS packages that Dell Command generates | Configure

The Dell Update Package (DUP) provides a uniform framework (UI and Command Line Interface support) to deliver single-click installers containing Drivers, Applications, BIOS, and Firmware to Dell client commercial and consumer computer customers.
The Dell Update Package (DUP) is available for download at the Dell Support Website and carried in different catalogs--for example, Platform Catalog, PDK Catalog, Microsoft System Center Update Catalog. The catalogs are used by Dell Command product suite, third-party integrations, and Microsoft System Configuration Manager for delivering and installing the updates on your Dell computer. For more information about using the Dell Update Package, see the following reference: Dell Update Packages User’s Guide.
The Dell Update Packages (DUP) are dual-signed using SHA-1 and SHA-2 hash algorithms so far. Starting February 1, 2019, the Dell Update Packages (DUPs) are signed only with an SHA-2 hashing algorithm to allow the Dell Update Package (DUP) to be more secure. SHA-1 signing is deprecated in Dell Update Package (DUP).
Dell Command | Configure provides the configuration capability to business client computers and allows the users to create BIOS packages (in the form of an executable) containing correct settings to apply to a target client computers. For more information about using the Dell Command | Configure, see the following reference: Dell Command | Configure User’s Guide.
The contents of the Dell Command | Configure - BIOS package including the binaries are signed with SHA-2 hashing algorithm.
According to Microsoft recommendations, the KB article KB3033929SLN316053_en_US__1iC_External_Link_BD_v1 is a prerequisite and must be installed on the computer to support the SHA-2 hashing algorithm in Windows 7 and Windows Server 2008 computers.
If KB3033929 is not installed, you get an error: "Windows can’t verify the publisher of this driver software" while you attempt to install the DUP executable downloaded from the Dell Support Website using either command line or DUP UI or the Dell Command | Configure - BIOS Package (executable) on Dell Client commercial and consumer computers.
If KB3033929 is installed on the computer, or the computer is running a different operating system higher than Windows 7 or Windows Server 2008, then this error message will not be shown and the installation process will continue successfully.

Solution

The End User / IT Administrator must ensure that KB3033929 is installed on Dell client commercial and consumers computers running on Windows 7 operating systems (32-bit or 64-bit) before attempting to install the Dell Update Package or Dell Command | Configure - BIOS package, or when encountering the above error and before re-attempting to install the particular Dell Update Package or Dell Command | Configure - BIOS package.
The KB can be downloaded from Microsoft from the following site by selecting the Windows 7 operating system and architecture: KB3033929SLN316053_en_US__1iC_External_Link_BD_v1. Also, it is recommended to upgrade the computer to the latest update available from Microsoft.
NOTE: Microsoft Windows update KB2533623 must also be installed before installing Dell Update Package (DUP) on a computer running Windows 7 (32-bit or 64-bit versions). Reference the instructions in the following article to download and install this update: Microsoft Windows 7 Update KB2533623 needed to install Dell Update Package (DUP).

Article Properties


Affected Product

Desktops & All-in-Ones, Laptops, Dell Command | Configure, Dell Command | Update

Last Published Date

25 Apr 2022

Version

8

Article Type

Solution