Troubleshooting 32.xx 33.xx 2330d / 2330dn / 2350d / 2350dn / B2360d / B2360dn / S2830dn / 3330dn / S5830dn Dell Laser Printers

Summary: If the 2330d,2330dn, 2350d, 2350dn, B2360d, B2360dn, S2830dn, 3330dn or S5830dn Printers have an 32.xx or 33.xx follow these steps.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Table of Contents:

  1. Check Toner is Compatible
  2. Checking and Cleaning the Toner and Drum Contacts

1. Check Toner is Compatible

SLN288987_en_US__1icon NOTE: It is recommended that only Dell Branded toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.

Toner cartridge errors 32.xx and 33.xx occur when the printer detects the cartridge inserted is not suitable for use in this model of printer.

Toner cartridges for other similar models may physically fit into the printer but be incompatible.

Check the toner label to see which models the cartridge is compatible with. (The example below shows this toner cartridge is compatible with the 2330d , 2330dn , 2350d and 2350dn Dell Laser Printers.)

SLN288987_en_US__21391775369312.IMG_20140207_121041 
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2. Checking and Cleaning the Toner and Drum Contacts

 
  1. Turn the power to the printer off.
  2. Open the front door and remove the toner cartridge and the drum.
    SLN288987_en_US__31389352474135.2330_STOP_TEST_2
     
  3. Locate the drum and toner contacts on the right side. Check for damage, wipe away any loose toner using a dry cloth or tissue.
    SLN288987_en_US__41389692164147.2330_FAINT_4
     
  4. Locate the contacts on the underside of the toner cartridge. Check for damage, wipe away any loose toner using a dry cloth or tissue.
    SLN288987_en_US__51389692186491.2330_FAINT_5
     
  5. Locate the contacts on the right side of the imaging drum. Check for damage, wipe away any loose toner using a dry cloth or tissue.
    SLN288987_en_US__61389692200601.2330_FAINT_6
     
  6. Reinsert the toner and drum, close the cover, switch the power on the printer back on.

If the error still occurs replace the toner cartridge is possible.

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SLN288987_en_US__7Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN288987_en_US__1icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

N/A

Resolution

Refer to Symptoms section.

Affected Products

Dell 2330d/dn Mono Laser Printer, Dell 2350d/dn Mono Laser Printer, Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer, Dell S2830dn Smart Printer, Dell S5830dn Smart Printer
Article Properties
Article Number: 000135241
Article Type: Solution
Last Modified: 06 Jun 2024
Version:  4
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