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How to Troubleshoot 016-xxx Driver or Software Errors on the 3130cn / 3130cdn Dell Laser Printer

Summary: This article provides information on "How to Troubleshoot 016-xxx Driver or Software Errors on the 3130cn / 3130cdn Dell Laser Printer"

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Article Content


Symptoms

Table of Contents:

  1. Meaning of Errors
  2. Restart the Printer with the Data Cable Removed
  3. Clear the Print Queue
  4. Reinstall the Driver
  5. Update the Firmware


1. Meaning of Errors

 

This article covers error codes 016-300, 016-301, 016-302 and 016-350.

For error codes 016-310, 016-313, 016-315, 016-317, 016-323, 016-327, 016-340, 016-344, 016-345, 016-346, 016-347 or 016-370 go here.

Error Meaning
016-300 CPU data cache error
016-301 CPU instruction cache error
016-302 CPU illegal exception
016-350 IEEE 1284 controller error

These errors are most commonly caused by an issue with the print driver installed on the PC.

More info can be found in the 3130cn User’s Guide.

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2. Restart the Printer with the Data Cable Removed

 
  1. Switch the printer off.
  2. Disconnect any data cables (Ethernet, USB or Parallel) or wireless adaptors.
  3. With the data cable still removed switch the printer on.
  4. If the printer completes Power On Self Test (POST) with no error, print a settings report.

If the settings report prints successfully the issue is unlikely to be hardware related.

More info can be found in the 3130cn User’s Guide.

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3. Clear the Print Queue

 
  1. Clear all jobs from the windows print queue.
  2. Reinsert the data cable.
  3. Print a windows test page.

If more than one PC is printing directly to the printer ensure all jobs on all computers are cleared.

More info can be found in the 3130cn User’s Guide.

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4. Reinstall the Driver

 
  1. Completely uninstall the driver and other printer software.
  2. Download and install the latest version of the driver from http://dell.com/support.

More info can be found in the 3130cn User’s Guide.

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5. Update the Firmware

 

If the issue persists update the printer firmware to the latest version.

More info can be found in the 3130cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Cause

 

Resolution

 

Additional Information

 

Videos

 

Article Properties


Affected Product

Dell 3130cn Color Laser Printer

Last Published Date

27 Apr 2021

Version

4

Article Type

Solution