S2817Q Monitor - No Video Issues When on HDMI with the DA200 Adaptor
Summary: DA200 adaptor no video on the display while it is configured in the HDMI 1.4 mode on S2817Q Monitor
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
The Dell USB-C to HDMI/VGA/Ethernet/USB 3.0 adapter (DA200) provides Video Graphics Array (VGA) and High Definition Multi-Media Interface (HDMI) video connections and an Ethernet connection in a single USB Type-C adapter dongle. (See figure 1.)
Figure 1. - Dell USB-C to HDMI/VGA/Ethernet/USB 3.0 adapter (DA200)
Users of the Dell 28 Ultra HD 4K Monitor - S2817Q may encounter no video on the display while it is configured in the HDMI 1.4 mode (Default) when connected to the HDMI port of a DA200 adapter.
Cause
Due to the DA200 limitation of HDTV 1080p resolution (1920 x 1080 pixels), the DA200 adapter is not a recommended adapter to use with the S2817Q.
The Dell 28 Ultra HD 4K Monitor - S2817Q has a default Ultra HD resolution of 4K (3840 x 2160 pixels) @ 30 Hz, HDMI 1.4.
Resolution
If you need to use a system with a USB Type-C port to connect to a S2817Q Ultra HD 4K Monitor, Dell recommends a basic USB Type-C to HDMI cable (See Figure 2.).
Figure 2. - USB Type-C to HDMI Adapter Dell Part number 47KD7.
With this adapter (USB Type-C to HDMI adapter Dell Part# 47KD7), S2817Q monitor will display video as designed.
The S2817Q will operate at 4K @ 30Hz when HDMI 1.4 is selected in the On-Screen Display (OSD) setup and will operate in 4K @ 60Hz when HDMI 2.0 is selected.
Additional Information
More information and support for your Dell monitor, laptop or tablet screen can be found on our Monitor Support site.Affected Products
Dell S2817QArticle Properties
Article Number: 000137706
Article Type: Solution
Last Modified: 30 May 2024
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.