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Precision and XPS: Dell PremierColor reports the system is not compatible

Summary: The following article provides information about an error that is seen on some Precision and XPS computers where Dell PremierColor reports the system is not compatible.

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Article Content


Symptoms


 

Dell PremierColor fails with error "Your system is not compatible"

 

Precision and XPS owners have reported that they cannot use Dell PremierColor as it fails with an on-screen error. Dell PremierColor installs onto your system, but once the application tries to run it fails with an on-screen error message that the system is not compatible.

SLN319127_en_US__1image(12451)

(Figure.1 Dell PremierColor)

Dell PremierColor is a software application that gives you control over the color quality and the fine level of detail you require for your color-critical work. This is meant for those who work in CAD/CAM, graphic, game or animation design, video editing or media creation. It was created for use with Dell laptops and Precision Desktops.


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Cause

This support was not part of the design criteria when these versions were under development.

Resolution

 

Working as Designed

 

We have identified that PremierColor v4.0 and v5.0 does not have in-built support for Organic Light-Emitting Diode (OLED) panels. If your system configuration includes an OLED panel, then you get the system not compatible error.

Dell PremierColor is only supported on selected Dell Precision and Dell XPS computers with 100% Adobe RGB or 100% sRGB panels.


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Article Properties


Affected Product

Latitude, XPS, Fixed Workstations, Mobile Workstations

Last Published Date

26 May 2022

Version

4

Article Type

Solution