Article Number: 000139054
This article describes the process to restore the systems factory settings in the event an Ubuntu upgrade fails.
Users have reported that when an Ubuntu upgrade fails to complete successfully, it may render the Dell Recovery Tool ineffective in restoring the factory settings. Users have reported that the following steps have resolved the issue :
Run the Dell Recovery Tool to recover the original image from the hard drive
Once the upgrade completes, run the Dell Recovery Tool again to create recovery media (optional)
Inspiron, Latitude, XPS, Fixed Workstations, XPS 13 9343
21 Feb 2021