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Article Number: 000139054

Restoring Factory Settings When an Ubuntu Upgrade Fails on a Dell PC

Summary: How to restore the systems factory settings in the event an Ubuntu upgrade fails.

Article Content

Symptoms

This article describes the process to restore the systems factory settings in the event an Ubuntu upgrade fails.

 

Restoring Factory Settings When an Ubuntu Upgrade Fails

 

Users have reported that when an Ubuntu upgrade fails to complete successfully, it may render the Dell Recovery Tool ineffective in restoring the factory settings. Users have reported that the following steps have resolved the issue :

  1. apt-get update

  2. apt-get upgrade

  3. Run the Dell Recovery Tool to recover the original image from the hard drive

  4. apt-get update

  5. apt-get upgrade

  6. Once the upgrade completes, run the Dell Recovery Tool again to create recovery media (optional)

 

NOTE: These steps are provided by the Linux community and are suggested steps based on reported successful resolution of the issue. These suggestions are provided for experienced users as a best-effort support only.
 

Article Properties

Affected Product

Inspiron, Latitude, XPS, Fixed Workstations, XPS 13 9343

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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