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E-Port II and E-Port Plus II Docking Solutions Support USB 3.0 for Specific Systems Only

Summary: E-Port II and E-Port Plus II Docking Solutions Support USB 3.0 for Specific Systems Only.

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Symptoms

USB 3.0 ports on the E-Port II and E-Port Plus II docking solutions may only work at USB 2.0 speeds

 

Cause

Users are reporting that the USB 3.0 ports on the E-Port II and E-Port Plus II docking solutions do not function with their portable system. They will only function at the speeds of USB 2.0. These docking solutions are currently designed to support USB 3.0 for only the systems listed below.

 

Latitude E6540

Latitude E7240

Latitude E7440

Latitude E6440

Latitude E5440

Latitude E5540

Latitude E5250

Latitude E5550

Latitude E7250

Latitude E7450

Latitude E5470

Latitude E5570

Latitude E7270

Latitude E5270

Latitude E7470

Dell Precision M4400

Dell Precision M6400

Dell Precision M4500

Dell Precision M6500

Dell Precision M4600

Dell Precision M6600

Dell Precision M4700

Dell Precision M6700

Dell Precision M2800

Dell Precision M4800

Dell Precision M6800

Precision 15 7000 Series (7510)

Precision 17 7000 Series (7710)

Precision 15 3000 Series (3510)

Resolution

Please verify if the Latitude or Precision system is listed as compatible with the docking solution being used

Additional Information

 

Affected Products

E-Port, E-Port Plus, Latitude E5250/5250, Latitude E5440, Latitude E5450/5450, Latitude E5470, Latitude E5540, Latitude E5550/5550, Latitude E5570, Latitude E6440, Latitude E6540, Latitude E7240 Ultrabook, Latitude E7270, Latitude E7440 , Latitude E7450, Latitude E7470, Precision 3510, Precision M4400, Precision M4500, Precision M4600, Precision M4700, Precision M4800, Precision M6400, Precision M6500, Precision M6600, Precision M6700, Precision M6800, Precision 7510, Precision 7710 ...
Article Properties
Article Number: 000142220
Article Type: Solution
Last Modified: 01 Mar 2021
Version:  4
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