PowerEdge: R740/R740XD - The System board BP1 PG voltage is outside of range
Summary: The following article provides information about an error "The System board BP1 PG voltage is outside of range"
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Symptoms
PowerEdge R740/R740XD (or XC740 Series) servers in larger configurations
The following message may be seen in the System event log (SEL) of a R740/R740XD/XC740 PowerEdge Server: "The System board BP1 PG voltage is outside of range."
Fig1: The System board BP1 PG voltage is outside of range.
Cause
This issue can be contributed to outdated firmware of the CPLD.
Resolution
This issue has been fixed in CPLD version 1.0.6 and higher.
NOTE: CPLD version 1.1.3 has now been web posted which includes additional enhancements and fixes. The recommendation is to use CPLD version 1.1.3 or newer going forward.
Step-by-Step instructions to update the CPLD:
1. Go to the Dell support site.
2. Enter the Service Tag or manually select the model.
3. Access the menu "Drivers & Downloads"
4. In the keyword box type "CPLD"
5. Locate and download the latest CPLD update.
6. Upload this file to the iDRAC's update and roll back section in order to update the firmware of the CPLD (Server requires a reboot)
More information about how to update from the iDRAC can be found How to a Remote Firmware Update with the iDRAC?
NOTE: A CPLD update should only be applied by itself and not along with other updates (like BIOS, iDRAC, and so on).
Affected Products
Dell EMC XC Series XC740xd Appliance, PowerEdge R740, PowerEdge R740XD, Precision 7920 RackArticle Properties
Article Number: 000144335
Article Type: Solution
Last Modified: 14 Nov 2024
Version: 6
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