Dell Digital Delivery (DDD) fails to run if Windows is in Audit Mode

Summary: Steps to resolve Dell Digital Delivery (DDD) failing to run in Audit Mode.

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Symptoms


Dell Digital Delivery (DDD) fails to run in Audit Mode. When the application is started, the dialogue box "the Dell Digital Delivery service is not running, would you like to start it?" and the application does not load


Table of Contents:

  1. Dell Digital Delivery (DDD) fails to run if Windows is in Audit Mode
  2. Solution
  3. Helpful Links

 

1. Dell Digital Delivery (DDD) fails to run if Windows is in Audit Mode

 

When booting into a Windows Operating System the computer can start in one of the following two modes:

 

  • Windows Welcome - Out of Box Experience (OOBE).
  • Windows Audit Mode.

 

Audit mode is used to add customizations to Windows images. When you use audit mode, the system does not have to apply settings in Windows Welcome. OEMs and corporations may use audit mode to complete their manual customizations before shipping a computer to an end user.
Dell have found that when a system is in Audit Mode the Dell Digital Delivery service may fail to run when started.
A customer will receive the following message:

"the Dell Digital Delivery service is not running, would you like to start it?"

When the user selects to start the program it does not load.


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2. Solution

 

In order to resolve this you will need to ensure that your system is not in Windows Audit Mode. If in audit mode, run sysprep to return to normal mode.

 

  1. Open a command prompt as administrator.

  2. From the C:Windows\System32 folder, type: "CD sysprep".

  3. Type: "sysprep /generalize".

  4. In the pop-up, leave the default for OOBE, and check the box for Generalize

  5. Click Ok to reboot

  6. Windows will boot into the normal user mode, and Dell Digital Delivery can commence downloads.

    SLN155227_en_US__1Dell Digital Delivery
    (Figure 1 command prompt )

 


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3. Helpful Links

 

 

 


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Article Properties


Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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