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Article Number: 000152980


How to contact Dell Technical Support via Twitter to get advice, and to log your Support Requests

Summary: Visuals to introduce you to using Twitter to receive support from Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms


This article provides information on how to contact Dell via Twitter for Technical Support requests


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Table of Contents:

  1. What is Twitter?
  2. Sign Up for Twitter
  3. Getting started with Twitter
  4. Log your Dell Technical Support Request using Twitter

1. What is Twitter?

Twitter is an online social networking and micro blogging service that enables users to send and read "Tweets".

"Tweets" are in the form of text messages and are limited to 140 characters. Registered users can read and post tweets but unregistered users can only read posts.

Users access Twitter through a browser on the Twitter website, via SMS text messaging, or by using a Smartphone App.

For Further reading see:

https://about.twitter.com
http://en.wikipedia.org/wiki/Twitter

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2. Sign Up for Twitter

How To create an account:

  1. On your Browser, go to http://twitter.com and find the sign up box, or go directly to https://twitter.com/signup.
  2. Enter your full name, email address, and a password.
  3. Click Sign up for Twitter.
  4. On the next page, you can select a username (usernames are unique identifiers on Twitter) — type your own or choose one we've suggested. We'll tell you if the username you want is available
  5. Double-check your name, email address, password, and username
  6. Click Create my account. You may be asked to complete a Captcha™ to let Twitter know that you are human.
  7. Twitter will send a confirmation email to the address you entered on sign up, click the link in that email to confirm your email address and account

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3. Getting started with Twitter

Once you have signed up to Twitter, you will want to start "Tweeting", either through a browser on the Twitter website, via SMS text messaging, or by using a Smartphone App.

For information on how to get started, here are some useful links with all the info you need:

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4. Log your Dell Technical Support Request using Twitter

To Log your Dell Support Request, you can now send Tweets to various Dell technical departments:

@DellCares - For Home and Small Business Support

@DellCaresPRO - For Business and Enterprise Support

NOTE: The above pages are manned 24 x 7 and you can usually expect to receive a response within an hour.

@AlienwareTech - For Alienware Support

On your PC browser, to send a Tweet, click the Tweet to button.

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Fill in the box with your issue or question. See the example below. If your question requires us to gather more information from you we will contact you via DM (Direct Message).

Caution: Do not divulge any personal information such as Order Numbers, Service tags, Case References etc. A Dell representative will contact you privately in a DM (Direct Message) to gather this information after you contact us.

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A Dell representative will either respond to the Tweet, or contact you directly via DM if you are already a Follower.

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As long as you continue to follow us, if you have any issues in the future you will then have the choice to either send a DM with your issue, or again contact us via the Twitter feed.

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NOTE: When contacting Dell using a DM (Direct Message) there is no limit to the amount of letters that you can use unlike a "Tweet" which is limited to 140 letters.

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If you are unable to contact Dell via Twitter click on the button below for further assistance

 

  Contact Us  

Article Properties


Affected Product

Desktops & All-in-Ones, Electronics & Accessories, Printers & Accessories, Projectors & Accessories, Chromebook, Alienware, Inspiron, Latitude, Vostro, XPS, Servers, Tablets, Fixed Workstations

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution