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Dell systems with the Intel Skylake or Braswell Chipset lack USB 2.0 support and will not boot to Dell Windows 7 media

Summary: Skylake or Braswell Chipset systems cannot boot to Windows 7 media because they do not have USB 2.0

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Article Content


Symptoms


This article provides the information on Dell systems with the Intel Skylake  or Braswell Chipset cannot boot to Dell Windows 7 media. This issue occurs because systems with the Intel Skylake Chipset do not have USB 2.0


Cannot boot to Windows 7 Media

You may encounter a situation when attempting to install Windows 7 from Dell branded Windows 7 USB media, you receive a driver error as indicated below:

SLN300564_en_US__1Windows-7-USB-3_0-drivers

Updating the system BIOS or changing the USB port for the installation media has no effect on the issue.

This issue occurs because systems with the Intel Skylake or Braswell Chipset do not have USB 2.0. All ports are USB 3.0 and the Windows 7 installation USB media does not contain the required drivers to install Windows 7 on the affected system.

The systems listed below are affected by this issue:

ChengMing 3967
Dell Embedded Box PC 3000
Dell Embedded Box PC 3000 OEM
Dell Embedded Box PC 5000
Dell Embedded Box PC 5000 OEM
Dell Legacy Adapter LD17
Dell Precision Tower 3420
Dell Precision Tower 3620
Inspiron 11 3162/3164
Inspiron 14 3459
Inspiron 15 3559
Inspiron 15 7000 Series 7559
Inspiron 24 5459 AIO
Inspiron 3052
Inspiron 3059
Inspiron 3250
Inspiron 3252
Inspiron 3263
Inspiron 3452
Inspiron 3459
Inspiron 3552
Inspiron 3650
Inspiron 5457
Inspiron 5459
Inspiron 5557
Inspiron 5559
Inspiron 5759
Inspiron 7557
Latitude 5414 Rugged
Latitude 3160
Latitude 3350
Latitude 3460
Latitude 3470
Latitude 3560
Latitude 3570
Latitude 5404 Rugged
Latitude 7202 Rugged Tablet
Latitude 7204 Rugged
Latitude 7214 Rugged Extreme
Latitude 7370
Latitude 7404 Rugged
Latitude 7414 Rugged
Latitude E5270 Laptop
Latitude E5470
Latitude E5570
Latitude E7270
Latitude E7470
OptiPlex 3040
OptiPlex 3046
OptiPlex 3240 All-in-One
OptiPlex 5040
OptiPlex 7040
OptiPlex 7440 AIO
Precision 3510
Precision 5510
Precision 7510
Precision 7710
Vostro 3052
Vostro 3250
Vostro 3252
Vostro 3459
Vostro 3559
Vostro 3561
Vostro 3650
Vostro 3653
Vostro 5450
Vostro 5459
XPS 13 9350
XPS 8900
 

Resolution

To resolve this issue, download the latest Dell ISO image for your system from the Dell Support Website along with the Dell OS Recovery tool the follow the instructions in the Dell knowledge base article: How to create and use the Dell Windows recovery image  to create a bootable 16GB USB key to use to reinstall your operating system.

The Dell ISO image contains all the required USB 3.0 drivers needed to reinstall WIndows 7 on your system.

SLN300564_en_US__2icon NOTE: You can only download a Dell ISO image on a Dell system with the Dell System Detect application installed on the system. (The target system for the OS resintall is NOT required.) The Windows 7 ISO image is only available for systems that SHIPPED with the Windows 7 operating system.

 


Article Properties


Affected Product

Dell Legacy Adapter LD17, Dell Embedded Box PC 3000, Dell Embedded Box PC 5000, Inspiron 11 3162/3164, Inspiron 3452, Inspiron 14 3459, Inspiron 5457, Inspiron 5459, Inspiron 3552, Inspiron 15 3559, Inspiron 5557, Inspiron 5559, Inspiron 7557Dell Legacy Adapter LD17, Dell Embedded Box PC 3000, Dell Embedded Box PC 5000, Inspiron 11 3162/3164, Inspiron 3452, Inspiron 14 3459, Inspiron 5457, Inspiron 5459, Inspiron 3552, Inspiron 15 3559, Inspiron 5557, Inspiron 5559, Inspiron 7557, Inspiron 15 7559, Inspiron 5759, Inspiron 3052, Inspiron 3059, Inspiron 3263, Inspiron 3452 AIO, Inspiron 3459, Inspiron 24 5459 AIO, Inspiron 3250, Inspiron 3252, Inspiron 3650, Latitude 7214 Rugged Extreme, Latitude 7370, Latitude 5414 Rugged, Latitude 7414 Rugged, Latitude 3160, Latitude 3350, Latitude 3460, Latitude 3470, Latitude 3560, Latitude 3570, Latitude 5404 Rugged, Latitude 7202 Rugged Tablet, Latitude 7204 Rugged, Latitude 7404 Rugged, Latitude E5270, Latitude E5470, Latitude E5570, Latitude E7270, Latitude E7470, OptiPlex 3040, OptiPlex 3046, OptiPlex 3240 All-in-One, OptiPlex 5040, OptiPlex 7040, OptiPlex 7440 All-In-One, Dell Embedded Box PC 3000 OEM, Dell Embedded Box PC 5000 OEM, Precision 3510, Precision 5510, Precision 7510, Precision 7710, Dell Precision Tower 3420, Dell Precision Tower 3620, Vostro 3459, Vostro 5459, Vostro 3559, Vostro 3052, Vostro 5450, Vostro 3250, Vostro 3252, Vostro 3561, Vostro 3650, Vostro 3653, XPS 13 9350, XPS 15 9550, XPS 8900See more

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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