Optiplex 760 and 960 video errors when using onboard DisplayPort to DVI

Article Content


Symptoms

 


This article troubleshoots "No Video" issues encountered on an Optiplex 760 or 960 while using a Display Port to DVI adapter.



Table of Contents :

  1. Background
  2. Solution Steps

 

1. Background

 

Some Optiplex 760 or 960 may experience having no video when using a DisplayPort to DVI adapter.  An error message that reads "the system contains a PCI video card" can also be seen even when one isn't being used.  This may happen when the system has an empty PCI riser card inserted into the PCI-e slot and the onboard video (integrated) is used.


 


 

2. Solution_Steps

 

Follow these steps to resolve the issue:
 
1. Download the latest BIOS for the system. Do NOT install it.
2. Shut down the system and remove the PCI riser card.
3. Reboot and proceed with BIOS flash.
4. Shut down and reinsert the PCI riser card. Reboot.
  


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Article Properties


Affected Product

OptiPlex 960, OptiPlex 760

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

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