RP4VMs: Incorrect "number of protected VMs" displayed in plug-in
Summary: The RP4VMs plug-in may show the "number of protected VMs" incorrectly when a vCenter is registered to more than one RPVMs cluster.
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Symptoms
Upgrade to or installation of RecoverPoint for Virtual Machine (RP4VM) 5.1.x.
The RP4VMs plug-in may display the number of used licenses incorrectly when a vCenter is registered to more than one RPVMs cluster, typically as a multiple of the correct number of protected VMs, suggesting that the user has exhausted all the available licenses.
RecoverPoint for VMs Management > Dashboard > System Limits > System
There are no symptoms in the logs for this issue, because the calculation happens only in the plug-in's JavaScript modules and is not logged anywhere.
The RP4VMs plug-in may display the number of used licenses incorrectly when a vCenter is registered to more than one RPVMs cluster, typically as a multiple of the correct number of protected VMs, suggesting that the user has exhausted all the available licenses.
RecoverPoint for VMs Management > Dashboard > System Limits > System
| Status | Description | vRPA Clusters | Current Value of Limit |
|---|---|---|---|
| (X) | Number of protected VMs out of the number of VMs limited by the vCenter Server license ([1F2E3D4C-5B6A-1F2E-E2F1A6B5C4D3]). | [X times N] out of [Y] |
There are no symptoms in the logs for this issue, because the calculation happens only in the plug-in's JavaScript modules and is not logged anywhere.
Cause
There is an incorrect calculation that is made in the RP4VMs plug-in when the same vCenter is registered on more than one RP4VMs cluster. This is most likely to happen in the instance of linked-vCenter mode.
Resolution
Workaround:
This is a display issue only, and does not prevent user from protecting additional VMs. No workaround is required. However, replacing the permanent license for the number of VMs actually (potentially) protected with a temporary license for the displayed number of VMs (potentially) protected clears the benign error status from the plug-in display.
Fix:
Dell engineering is investigating this issue. RecoverPoint for Virtual Machines 5.2 addresses this issue.
Additional Information
See KB article 158071: RecoverPoint: Master KB for RecoverPoint Licensing for additional information about RecoverPoint Licensing.
Products
RecoverPoint for Virtual MachinesArticle Properties
Article Number: 000170737
Article Type: Solution
Last Modified: 27 May 2026
Version: 4
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