Avamar AUI System Certificate error message Failed to get private entry , Failed to get certificates or 503 Service Unavailable
Summary: This KN shows to address multiple AUI Certificate error such as " Failed to get private entry " ,"Failed to get private entry "and " 503 Service Unavailable".
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Symptoms
Avamar AUI System Certificate window pops up an error message 503 Service Unavailable.
Status: 503
Error: Service Unavailable
Message : Http failure response for https:// ____.corp /acm/api/keystore/web/cert: 503 Service Unavailable
Status: 503
Error: Service Unavailable
Message : Http failure response for https:// ____.corp /acm/api/keystore/web/cert: 503 Service Unavailable
Cause
Avamar certificate service is up, but it seems is not reachable by the webAUI.
root@ave01:~/#: /usr/local/acm/bin/acmservice status
0
root@ave01:~/#:Resolution
Restart the Avamar certificate service
root@ave01:~/#: /usr/local/acm/bin/acmservice restart
=== Stop Avamar Certificate Service ===
/usr/local/acm/bin/acmservice: line 59: kill: (16174) - No such process
=== Start Avamar Certificate Service ===
Avamar Certificate Service started.
root@ave01:~/#:
Affected Products
Avamar ServerProducts
Avamar ServerArticle Properties
Article Number: 000174037
Article Type: Solution
Last Modified: 23 Jun 2026
Version: 7
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