Avamar: O PDM carregando proxies recomendados recebe a mensagem "Falha no login devido a credenciais inválidas ou vCenter"

Summary: Avamar: O Proxy Deployment Manager carregando proxies recomendados recebe a mensagem "Falha no login devido a credenciais inválidas ou vCenter"

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Symptoms

Ao tentar verificar se há proxies recomendados, o Proxy Deployment Manager do Avamar relata uma mensagem:

"Falha no login devido a credenciais inválidas ou vCenter"
 
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Cause

No registro do gerenciador de conexões VCS "/usr/local/avamar/var/log/vcs/connectionmanager.log", o seguinte erro é exibido:    
  
2017-06-05T02:03:22.971+0500 TRACE [cTaskExecutor-4][     handler.ConnectionHandler#    handleMessage]: [Leaving]
2017-06-05T02:03:22.971+0500 ERROR [cTaskExecutor-3][   model.ConnectionPoolManager#           logout]: Pool is not available.  Invalid ticket: ...a1a7522bfec3
2017-06-05T02:03:22.971+0500 DEBUG [cTaskExecutor-3][   model.ConnectionPoolManager#           logout]: 
TicketPools:
...50c79c741e9f: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@62cf90d1
...a1019b98afac: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@62cf90d1

In the VCS deploymanager log file /usr/local/avamar/var/log/vcs/deploymanager.log, the following is seen:    
 

7-07-13T16:12:45.466+0500 ERROR [cTaskExecutor-6][       impl.UserSessionService#            login]: Error communicating with connection manager
2017-07-13T16:12:45.466+0500 TRACE [cTaskExecutor-6][        handler.RequestHandler#    handleMessage]: LoginResponse [sessionId=null, success=false, reason=Login failed due to invalid credentials or vcenter, statusCode=401]
2017-07-13T16:12:46.601+0500 TRACE [cTaskExecutor-7][        handler.RequestHandler#    handleMessage]: LoginRequest [vcenter=xx.xx.xx.xx, port=443, user=avamar, locale=null]
2017-07-13T16:12:46.602+0500 TRACE [cTaskExecutor-7][       impl.UserSessionService#            login]: Login request for avamar@xx.xx.xx.xx:443
2017-07-13T16:17:46.602+0500 ERROR [cTaskExecutor-7][       impl.UserSessionService#            login]: Error communicating with connection manager


 

Resolution

Procedimento:   
  1. Verifique se a porta 443 está aberta (do Avamar) para os hosts do vCenter usando telnet ou curl.
Para obter mais informações sobre as portas de dados necessárias, consulte o Guia do usuário do VMware (consulte a página 106 da ver. 7.3 manual)
  
curl -kv xx.xx.xx.xx:443

* About to connect() to xx.xx.xx.xx port 443 (#0)

*   Trying xx.xx.xx.xx... connected

* Connected to xx.xx.xx.xx (xx.xx.xx.xx) port 443 (#0)
 
  1. Reinicie o Apache Tomcat como usuário root do SO
emwebapp.sh --stop
seguido por
emwebapp.sh --start 


O Proxy Deployment Manager não deve mais relatar o erro.

Affected Products

Avamar

Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000175084
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  5
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