Avamar: PDM-indlæsning anbefalede proxyer modtager meddelelsen "Login mislykkedes pga. ugyldige legitimationsoplysninger eller vCenter"

Summary: Avamar: Indlæsning af Proxy Deployment Manager indlæser anbefalede proxyer, modtager meddelelsen "Login mislykkedes pga. ugyldige legitimationsoplysninger eller vCenter"

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Symptoms

Når du forsøger at søge efter anbefalede proxyer, rapporterer Avamars Proxy Deployment Manager besked:

"Login mislykkedes pga. ugyldige loginoplysninger eller vCenter"
 
kA2f1000000L4tnCAC_3_0

Cause

I VCS-forbindelsesstyringsloggen "/usr/local/avamar/var/log/vcs/connectionmanager.log" ses følgende fejl:    
  
2017-06-05T02:03:22.971+0500 TRACE [cTaskExecutor-4][     handler.ConnectionHandler#    handleMessage]: [Leaving]
2017-06-05T02:03:22.971+0500 ERROR [cTaskExecutor-3][   model.ConnectionPoolManager#           logout]: Pool is not available.  Invalid ticket: ...a1a7522bfec3
2017-06-05T02:03:22.971+0500 DEBUG [cTaskExecutor-3][   model.ConnectionPoolManager#           logout]: 
TicketPools:
...50c79c741e9f: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@62cf90d1
...a1019b98afac: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@62cf90d1

In the VCS deploymanager log file /usr/local/avamar/var/log/vcs/deploymanager.log, the following is seen:    
 

7-07-13T16:12:45.466+0500 ERROR [cTaskExecutor-6][       impl.UserSessionService#            login]: Error communicating with connection manager
2017-07-13T16:12:45.466+0500 TRACE [cTaskExecutor-6][        handler.RequestHandler#    handleMessage]: LoginResponse [sessionId=null, success=false, reason=Login failed due to invalid credentials or vcenter, statusCode=401]
2017-07-13T16:12:46.601+0500 TRACE [cTaskExecutor-7][        handler.RequestHandler#    handleMessage]: LoginRequest [vcenter=xx.xx.xx.xx, port=443, user=avamar, locale=null]
2017-07-13T16:12:46.602+0500 TRACE [cTaskExecutor-7][       impl.UserSessionService#            login]: Login request for avamar@xx.xx.xx.xx:443
2017-07-13T16:17:46.602+0500 ERROR [cTaskExecutor-7][       impl.UserSessionService#            login]: Error communicating with connection manager


 

Resolution

Procedure:   
  1. Kontroller, at port 443 er åben (fra Avamar) for vCenter-værterne ved hjælp af telnet eller curl.
Du kan finde flere oplysninger om påkrævede dataporte i VMware-brugervejledningen (se side.106 i ver. 7.3 manuel)
  
curl -kv xx.xx.xx.xx:443

* About to connect() to xx.xx.xx.xx port 443 (#0)

*   Trying xx.xx.xx.xx... connected

* Connected to xx.xx.xx.xx (xx.xx.xx.xx) port 443 (#0)
 
  1. Genstart Apache Tomcat som OS-rodbruger
emwebapp.sh --stop
efterfulgt af
emwebapp.sh --start 


Proxy Deployment Manager bør ikke længere rapportere fejlen.

Affected Products

Avamar

Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000175084
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  5
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