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I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?

Summary: Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

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Article Content


Symptoms

If your email address is forgotten, lost or no longer accessible, you must create a new Dell "My Account" using a current email address.

To create a new My Account on Dell.com, perform the following steps:

  1. Go to the My Account website.
  2. Select Create Account
  3. Fill in the required fields.
  4. Select Create Account at the bottom of the form.

Cause

If you know your customer and order numbers from previous transactions, you can manually update your new My Account with those numbers. To do so, performing the following steps:

  1. Go to the My Account website.
  2. Type your username and current password, and then click Sign In.
  3. Select your account profile in the upper right of the page, then select Account Settings.
  4. Under Account Settings, select Customer numbers.
  5. Fill in the required fields.
  6. Select Add Customer Number.

Resolution

For more Dell "My Account" frequently asked questions, refer to the Dell "My Account" FAQs page.

Article Properties


Last Published Date

05 Sep 2021

Version

4

Article Type

Solution