Article Number: 000175601


920, 921, 922, 923, 924 or 925 Fuser Error on LCD Panel [ Dell 5210n , 5310n Printers ]

Article Content


Symptoms
920 921 922 923 924 925, fuser error on lcd panel 5210n , 5310n, printers
Resolution
  1. Perform a power on reset of the printer.
    1. Turn the printer off.
    2. Disconnect the power and data cables from the printer.
    3. Wait at least five seconds.
    4. Reconnect the power and data cables of the printer.
    5. Turn the printer on.

  2. Ensure that the correct power requirements for laser printer are met.
    • Always review the Owner's Manual of the Laser printer to determine the maximum wattage of the printer while printing.
    • Always try to plug the laser printer directly to a wall outlet.
    • Avoid plugging the laser printer into a power strip shared by other devices.
    • Ensure that other outlets on the same circuit do not have “high power demand” devices in operation. Usually, one circuit breaker provides power to several outlets.
    • NEVER plug a laser printer into an Uninterruptible Power Supply (UPS) system. The power demands of a laser printer are usually not compatible with the capabilities of small home and business UPS systems.

  3. Download and install updated firmware for Dell 5210n/5310n laser printer.

  4. Verify if the paper size and type settings in the operator panel matches the print media size and type being used on the printer.
      1. Press the Menu button.
      2. Press the Select button to select Paper Menu.
      3. Press the down arrow until Paper Size/Type appears and press Select.
      4. Press the down arrow until the specified tray appears. Then press the Select button.
      5. Open the paper tray.
      6. Verify the paper stop slider is set to the same paper size as the operator panel.
      7. Press the Select button.
      8. Verify the paper type in the tray is the same as the paper type in the operator panel.

  5. Determine if the fuser has been replaced for this issue.
    • The fuser has not been replaced: Replace the Please contact Dell Technical Support for further advice.
    • The fuser has been replaced: Please contact Dell Technical Support for further advice.

Article Properties


Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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