Article Number: 000175653
Contact Support enables you to connect with support via Chat, Service Request and Phone.
Listed below are the various ways to contact Dell EMC Technical Support. Select the tab that is correct for your needs.
Please read for guidance in navigating to Contact Support.
Please read for guidance in how to initiate a Service Request online for your Dell EMC asset.
Please read for guidance in how to initiate a chat request online for your Dell EMC asset.
Note: Chat is not currently supported in FireFox private mode. Please use an alternate browser setting when seeking to initiate chat support. Thank you for your patience.
Note: The survey window cannot be resized currently. We are working to correct this issue.
Please read for guidance in how to engage Dell Support by various Live Social Channels.
Note: The availability of certain social channels varies based on country or region, product and warranty level.
Enter the computer’s service tag
Select the Issue Type most closely associated with the problem
Scroll down the page to view the contact options that are available for the computer. If WhatsApp, Line, or WeChat are available for the specified computer and Issue Type, the option is shown along with the other contact options.
Using a mobile device with the appropriate WhatsApp, Line, or WeChat app, open the app, and scan the QR code that is shown in the WhatsApp. Line, or WeChat contact tile to begin a conversation with a Dell technician.
If your mobile device is unable to scan the QR code, the number that is shown in the tile can be used to start the conversation.
The availability varies based on your country or region, by the product, and your warranty level.
Note: The availability of this service will vary based on location, product and warranty level.
How to locate your Carry-in Service Locator
Enter your service tag in the box on the rights side of the screen.
Depending on your service location the screens, you see may vary. You may get a pop-up window that asks for your Country or International.
Scroll down the page to view the contact options that are available for the computer. If Carry-In Service is available for the specified computer and Issue Type, the option is shown along with the other contact options. Carry-In Service is not available in all locations, and the computer might be entitled to a higher level of service, such as In-Home.
If the Carry-In Service Locator option is available for the specified computer, click the “Find Repair Center” button.
The Carry-In Service locator page opens. Enter the City or Postal Code to see available locations.
Nearby Carry-In Service providers are shown along with their contact information. The map and list of providers will be refined by distance from the location provided and by product. Contact the service provider before delivering the computer, as providers may request that an appointment be made during high volume times.
Alternatively, instead of entering a specific location or postal code, Carry-In Service locations in a specific region can be found by clicking the “Browse by Region” button.
Please read for guidance in how to engage Dell EMC Administrative Support for nontechnical issues.. Please note that Dell EMC Administrative support is specific to Enterprise customers with Dell EMC related issues. The Dell EMC Administrative Support team is not able to assist Dell customers with Order-related issues currently. Thank you for your patience.
Note: The options available for fully web-enabled Dell EMC users will differ from non-web-enabled, or Lite, users.
16 Jul 2021