Alienware Gaming Headsets and Dell Pro Stereo Headsets Microphone status will not sync with ZOOM.
Summary: Zoom microphone status doesnt symc with Alienware gaiming headsets AW988, AW510H or AW310H or Dell Pro Stereo UC150 or UC350 headsets
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Symptoms
Problem: Microphone status does not change in ZOOM
When using the ZOOM conferencing application with an Alienware Gaming headset (AW988, AW510H, AW310H) or Dell Pro Stereo Headsets (UC150, UC350) when you press the mute button the microphone status in ZOOM remains unchanged but the microphone in the headset is muted.
Cause
These headsets were not a ZOOM compatible design and will not sync with the microphone status of the ZOOM application.
Resolution
The headset are working within their design specifications.
Affected Products
Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Wireless Gaming Headset AW988, Dell Pro Stereo Headset UC150, Dell Pro Stereo Headset UC350Article Properties
Article Number: 000177278
Article Type: Solution
Last Modified: 06 May 2026
Version: 7
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