PowerEdge: SSDs, LTXX00MO, LTXX00RO, LTXX00WM Fail at 40,000 Power-on Hours

Summary: Dell guidance for resolving an issue with Dell Enterprise SSD drives, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM, and LT0800WM. A firmware error occurs at 40,000 power-on hours that results in driver failure. This step-by-step guide provides instructions to successfully update the driver firmware to prevent this issue. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected products:

Dell Enterprise SSD drives with the below model numbers and firmware prior to D417:

  • LT0200MO
  • LT0400MO
  • LT0800MO
  • LT1600MO
  • LT0800RO
  • LT1600RO
  • LT0200WM
  • LT0400WM
  • LT0800WM

These drives are available in PowerEdge servers, PowerVault storage, and Data Center Scalable Solutions (DSS 7500) systems. There are no other Dell Enterprise products that shipped with these SSD drives. 

 

Model Dell PN Description
LT0200MO 2XR0K SSDR,200G,SAS12,2.5,MU,SD-K,EC
LT0400MO C06VX SSDR,400G,SAS12,2.5,MU,SD-K,EC
LT0800MO 989R8 SSDR,800G,SAS12,2.5,MU,SD-K,EC
LT1600MO JDTGX SSDR,1.6T,SAS12,2.5,MU,SD-K,EC
LT0800RO J19XM SSDR,800G,SAS12,2.5,RI,SD-K,EC
LT1600R0 2M61G SSDR,1.6T,SAS12,2.5,RI,SD-K,EC
LT0200WM M7KYX SSDR,200G,SAS12,2.5,WI,SD-K,EC
LT0400WM T2TPF SSDR,400G,SAS12,2.5,WI,SD-K,EC
LT0800WM FHFNJ SSDR,800G,SAS12,2.5,WI,SD-K,EC

Cause

Details:

Dell Enterprise SSD models listed above with firmware prior to D417, have a firmware issue that results in drive failure at 40,000 power-on hours. A failed drive due to this firmware issue resulted in the drive reporting 0 GB of available storage. The drive goes offline and becomes unusable after a power cycle in a format corruption state (drive reports 03/31/00).

Example:

Screenshot showing Raid State Failed

Resolution

Fix:

Upgrade the drive firmware to version D417 (or later). Upgrading the drive firmware to version D417 (or Later) prior to 40,000 power-on hours should address this issue.

Go to the Dell Drivers & Downloads site for updates on the applicable products. The following list of impacted product updates are linked.

 Ensure that the following conditions do not exist for the drives:

      1. Any Virtual Disk that is not optimal.
      2. A RAID container that is performing a Background Initialization or Consistency Check.
      3. A Rebuild, Resync, or copyback function is taking place.
      4. A RAID set that is Partially Degraded or in a Degraded state.

This update runs on drives remaining in a RAID set that is in an Offline state.

  • For PowerVault MD32 series, MD34 series, MD36 series and MD38 series
    • Download D417 firmware.
    • Upgrade the drive firmware with the Modular Disk Storage Manager (MDSM) management application.
      1. Extract package to management station (server running MDSM Software)
      2. From the array management window, click Advanced > Maintenance > Download > Physical Disk Firmware
      3. The wizard starts with instructions on how to update drive firmware

If the drive has already failed due to this issue or additional help is required, contact Dell Support.

Affected Products

DSS 7500, PowerEdge XR2, PowerEdge C4130, PowerEdge c6320, PowerEdge c6320p, Poweredge FC630, Poweredge FC830, PowerEdge FD332, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630 , PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge M910, PowerEdge M915, PowerEdge R320, PowerEdge R415, PowerEdge R420, PowerEdge R515, PowerEdge R520, PowerEdge R620, PowerEdge R630, PowerEdge R715, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R815, PowerEdge R820, PowerEdge R830, PowerEdge R910, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T420, PowerEdge T620, PowerEdge T630, POWEREDGE VRTX, PowerVault MD3200, PowerVault MD3200i, PowerVault MD3220, PowerVault MD3220i, PowerVault MD3260, PowerVault MD3260i, PowerVault MD3400, PowerVault MD3420, PowerVault MD3460, PowerVault MD3600F, PowerVault MD3600i, PowerVault MD3620F, PowerVault MD3620i, PowerVault MD3660f, PowerVault MD3660i, PowerVault MD3800f, PowerVault MD3800i, PowerVault MD3820f, PowerVault MD3820i, PowerVault MD3860f, PowerVault MD3860i, Dell Storage MD1400, Dell Storage MD1420, Dell Storage NX3230 ...
Article Properties
Article Number: 000177640
Article Type: Solution
Last Modified: 09 Jul 2026
Version:  17
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