Alienware Command Center Closes Randomly

Summary: Alienware Command Center suddenly closes when going to the AlienFX tab and selecting the keyboard from the devices.

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SLN320521_en_US__1iC_aw_alienhead_mr_v1 Description   The issue is observed on systems with Alienware Command Center version or earlier.

Affected Systems:

  All Alienware systems supporting RGB per-key Alien FX lighting            


Updating the Alienware Command Center application to the latest version helps to resolve this issue.

  1. Browse to the Dell Drivers & downloads website.
  2. Enter the Service Tag of your computer and click Search, or click Browse all products and select your computer from the catalog.
  3. Select the Operating System.
  4. Under Category, select Application.
  5. Locate the latest Alienware Command Center.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the Alienware Command Center setup file and follow the on-screen instructions to complete the installation process.

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Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

Alienware m15 R2, Alienware m17 R2

Last Published Date

21 Feb 2021



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