Alienware Command Center Closes Randomly

Summary: Alienware Command Center suddenly closes when going to the AlienFX tab and selecting the keyboard from the devices.

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Symptoms

SLN320521_en_US__1iC_aw_alienhead_mr_v1 Description   The issue is observed on systems with Alienware Command Center version 5.2.63.0 or earlier.

Affected Systems:

 
  All Alienware systems supporting RGB per-key Alien FX lighting            
 

Solution

Updating the Alienware Command Center application to the latest version helps to resolve this issue.

  1. Browse to the Dell Drivers & downloads website.
  2. Enter the Service Tag of your computer and click Search, or click Browse all products and select your computer from the catalog.
  3. Select the Operating System.
  4. Under Category, select Application.
  5. Locate the latest Alienware Command Center.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the Alienware Command Center setup file and follow the on-screen instructions to complete the installation process.

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

  SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution


 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties


Affected Product

Alienware m15 R2, Alienware m17 R2

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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