Dell Encryption Enterprise and Dell Encryption Personal Console UI displays _UNMNGD_ and/or _UNINITIALIZED_

Summary: Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition
  • Dell Encryption Enterprise for Server
  • Dell Data Protection | Server Edition

Affected Versions:

  • v10.2.0 and Earlier

Affected Platforms:

  • Windows 10
  • Windows 8.1
  • Windows 7
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2016

The Microsoft Windows cumulative and security updates from or after March 12, 2019, prevent the Dell Encryption Local Management Console UI from properly launching or displaying information about the encryption status of the device. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption do not prompt for activation data.

Devices that have this issue show an Encryption Client ID (formerly Shield ID) of "_UNMNGD_" and/or a Machine ID of "_UNINITIALIZED_" in the About menu of the Dell Encryption Local Management Console.

Dell Encryption About
Figure 1: (English Only) Dell Encryption About

Cause

Not Applicable

Resolution

Update Dell Encryption Enterprise or Dell Encryption Personal to 10.2.1 or later, to resolve these UI issues, which can be found at https://www.dell.com/support/home/product-support/product/dell-data-protection-encryption/drivers

Note: This issue does not affect the product functionality and it continues to protect data, except for devices that are leveraging Opt-in (Deferred) Activation or Server Encryption.

A work-around on versions before Dell Encryption v10.2.1 is to remove any Microsoft Windows cumulative and security updates from or after March 12, 2019. Dell does not recommend removing patches as it may leave computers in a vulnerable state.

Note: For a list of affected Microsoft Windows cumulative and security updates, reference https://support.microsoft.com/en-us/help/4489899 This hyperlink is taking you to a website outside of Dell Technologies..

If you are unable to update Dell Encryption Enterprise or Dell Encryption Personal, you can confirm:

Activation Status

To validate product activation, in the Windows Registry go to:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield

A populated DCID field indicates an activated product.

Windows Registry
Figure 2: (English Only) Windows Registry

Note: The example DCID string differs in your environment.

Encryption Status

WSScan can be used to validate files that are encrypted on an endpoint. For more information, reference How to Use WSScan for Dell Data Security.

WSScan Utility
Figure 3: (English Only) WSScan Utility

Note: The Dell Encryption Windows System Tray icon can be hidden until Dell Encryption Enterprise or Dell Encryption Personal can be upgraded to v10.2.1 or later, after confirming encryption and activation status. For more information, reference How to Hide The Dell Encryption \ Dell Data Protection System Tray Icon.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000178217
Article Type: Solution
Last Modified: 02 Oct 2023
Version:  10
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