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Reinstall your operating system using Dell Backup and Recovery

Summary: This article refers to recovering an operating system using Dell Backup and Recovery, and is no longer supported. Refer to the note for the most up-to-date information on recoveringSee more

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Article Content


Symptoms

Note: The information contained in this article is no longer supported. Please refer to article Restore your system using Dell SupportAssist OS Recovery for information on how to reinstall or restore your operating system.

Table of Contents:
  1. Dell Backup and Recovery Pre-Installed
  2. Dell Backup and Recovery Cannot Be Found in the Operating System
  3. Backup and Recovery with a Bootable USB Key

This article covers how to use Dell Recovery Media for OS reinstalls.


Dell Backup and Recovery Pre-Installed

  1. Locate the Dell Backup and Recovery Icon.
    SLN302905_en_US__1wp6wy40u
    (Figure 1 [English Only])
  2. Click OK at the Enable Enhanced Support prompt.
    SLN302905_en_US__2wpie97nd
    (Figure 2 [English Only])
  3. Click Later on the left side of the screen.
    SLN302905_en_US__3wpvqlbms
    (Figure 3 [English Only])
  4. Click Recovery.
    SLN302905_en_US__4wpa4uft3
    (Figure 4 [English Only])
  5. Choose Factory Image.
  6. Click Yes, Continue.
    SLN302905_en_US__5wpjytjmf
    (Figure 5 [English Only])
  7. Choose Restart.
  8. Choose Advanced Options.
    SLN302905_en_US__6OSRI_h1
    (Figure 6 [English Only])
  9. Choose Next at Factory Refresh.
    SLN302905_en_US__7wp31466w
    (Figure 7 [English Only])
  10. Choose Next to Start Data Backup.
    SLN302905_en_US__8icon NOTE: You may click Skip if no data backup is needed.
    SLN302905_en_US__8icon NOTE: You may need an external hard drive or high-capacity USB key to complete the data backup.
    SLN302905_en_US__10wpsdhg2s
    (Figure 8 [English Only])
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Dell Backup and Recovery Cannot Be Found in the Operating System

  1. Press F8 at system startup. If Dell Backup and Recovery cannot be found in the OS; it is possible to go to the Repair menu by pressing F8 at system startup

  2. SLN302905_en_US__11wpi95qf1
    (Figure 9 [English Only])
  3. Choose Repair Your Computer.
  4. Choose Dell Backup and Recovery.
    SLN302905_en_US__12wp50e650
    (Figure 10 [English Only])
  5. Choose Factory Refresh.
    SLN302905_en_US__13wpxh4d53
    (Figure 11 [English Only])
  6. Choose Next to Start Data Backup.
    SLN302905_en_US__8icon NOTE: You may click Skip if no data backup is needed.
    SLN302905_en_US__8icon NOTE: You may need an external hard drive or high-capacity USB key to complete the data backup.
    SLN302905_en_US__16wpad473j
    (Figure 12 [English Only])
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Backup and Recovery with a Bootable USB Key

If Dell Backup and Recovery is found in the OS but when told to do the Recovery, it comes back to the Desktop; you can create a bootable USB key that can run the Factory Recovery.

  1. Locate the Dell Backup and Recovery icon.
    SLN302905_en_US__17wpiyko4e
    (Figure 13 [English Only])
  2. Click OK at the Enable Enhanced Support prompt.
    SLN302905_en_US__18wpi7joka
    (Figure 14 [English Only])
  3. Click Later on the left side of the screen
    SLN302905_en_US__19wpkacifi(1)
    (Figure 15 [English Only])
  4. Click Factory Recovery Media to create a formatted USB key.
    SLN302905_en_US__20wptpal7l
    (Figure 16 [English Only])
  5. Insert at least a 8GB flash drive.
    SLN302905_en_US__21wp672vce
    (Figure 17 [English Only])
  6. Confirm that the media finishes creating.
    SLN302905_en_US__22wp5si0t0
    (Figure 18 [English Only])
    SLN302905_en_US__23wp699ack
    (Figure 19 [English Only])
  7. Restart the system.
  8. Press F12 to access the one time boot menu.
    SLN302905_en_US__24wpr4y4fi
    (Figure 20 [English Only])
    SLN302905_en_US__8icon NOTE: If the boot mode is set to Legacy, choose USB Storage Device. If the boot mode is set to UEFI, use UEFI: PMAP
  9. Choose Advanced Options.
    SLN302905_en_US__26wpui4mwi
    (Figure 21 [English Only])
  10. Choose Next at Factory Refresh.
    SLN302905_en_US__27wpchtsmq
    (Figure 22 [English Only])
  11. Choose Next to Start Data Backup.
    SLN302905_en_US__28wpt2z17f
    (Figure 23 [English Only])
SLN302905_en_US__8icon NOTE: You may click Skip if no data backup is needed.
SLN302905_en_US__8icon NOTE: You may need an external hard drive or high-capacity USB key to complete the data backup.

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Last Published Date

14 Jan 2022

Version

6

Article Type

Solution