Dell Encryption Enterprise Shield for Windows Tray Icon Will Not Display

Affected Products:

• Dell Encryption Enterprise Shield
• Dell Data Protection | Encryption Shield
• CMG Shield for Windows

Affected Versions:

• v7.0 and Later

Some customers may experience error messages indicating that the installed Dell Encryption (formerly Dell Data Protection | Encryption) software is not installed and they do not see the Dell Encryption tray icon. When the customer opens the About information screen in Dell Encryption, the screen does not update the shield ID properly. Some customers have reported seeing a blue progress bar continuing to display on the screen after installing Dell Encryption Client. Various application errors are displayed in the logs for the Shield for Windows Client and the Windows event logs, all these are signs that the Dell Encryption Client service did not start successfully.

The following error is found in the Shield log:

Shield Service - Failed to load ProcessConnector.dll [MS error = 126]

Not Applicable

Workaround

Reinstall the Visual C++ runtime that is included with the Shield for Windows Client installation media. Ensure that you select the 32 or 64-bit software version that your computer requires.

You can download and install the Visual C++ 2012 version once you have confirmed that it is compatible with your version of Dell Encryption. Click this link to download the software from Microsoft: Visual C++ 2012 Redistributable for Visual Studio 2012 Update 4 .

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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