Article Number: 000179510
This article discusses various software that ships on Dell computers and whether that software is supported in Windows 8.
To determine what software is installed on your Dell computer, follow these steps:
This will reveal a window with an index of all software installed on your computer. Compare that software with the Dell-installed software listed below, making sure to update any software that is not up-to-date, and uninstalling software that is not supported in Windows 8.
This table details all software that has been tested and does support Windows 8. Check the table for the version of your software that is supported, and be sure to update your software before starting the Windows 8 upgrade process.
| Software | Supported Version | Download Location | Notes |
|---|---|---|---|
| Alienware Command Center 2.8 for NBs and Desktops (AlienFX/AlienFusion/Thermal Controls/AlienAdrenaline) | 2.8 | Download Instructions | None |
| STEAM client with Portal game pre-install | 1.0.0.0 | Download | None |
| World of Warcraft pre-install | Shipping version | Battle.net | Application is compatible |
| Eve On-line pre-install | Shipping version | Eveonline.com | Application is compatible |
| Alien Autopsy | 3.2.1 | Download Link | None |
| Alien Respawn | Shipping version | Download | There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
Solution: Recommend users uninstall AlienRespawn Local and install Dell Backup and Recovery. |
| Sensible Vision Fast Access 3.0 | 4.0 | Online Update | Provide 4.0 as upgrade to 3.0. Upgrade is free to a 4.0 base version which is feature parity to paid + free version of win7 app, but does not have win8 special features. Users get this via web update. |
| Aliensense Facial Recognition 3.0 | 4.0 | Online Update | For the best experience customers should update to version 4.0 from version 3.0 using the update feature of the application. Upgrade is free to a 4.0 base version with features similar to Windows 7 version, but does not have Windows 8 special features. |
| DigitalPersona Personal Fingerprint 5.2 | 5.2 | Download Update | None |
| DigitalPersona Personal Fingerprint 6.X | 6.1.0.279a | Download Update | None |
| Dell Webcam Central 1.4 (Latitude systems) | 1.40.54 | Only available through recovery media or application update feature | Compatible with Windows 8 - No loss of features or function |
| Dell Webcam Central 2.0 | 2.1.17 | Dell Download Center | Requires reinstall after upgrade to correct issue with MS moving files during Windows 8 upgrade. |
| Creative Live! Central 2.0 | 2.1.17 | Dell Download Center | Requires reinstall after upgrade to correct issue with MS moving files during Windows 8 upgrade. |
| Skype | 5.8.0.158 | Download fromskype.com or update within the application | Skype will poll servers for latest version and prompt user to upgrade. Or, click Help, thenCheck for Updates to get the latest version. |
| Kai Tian Pi Di | Shipping version | None | |
| Nong Ji Tong | Shipping version | None | |
| Dell SyncUP Powered by Nero | Shipping version | Nero.com | Works, no action necessary |
| Trends e-Magazine reader | Shipping version | None | |
| Dell Offers More (Consumer Icon) | Desktop icon | N/A | Works, no action necessary |
| EBay icon and favorite | Desktop icon | N/A | Works, no action necessary |
| Jagex category icon | Desktop icon | N/A | Works, no action necessary |
| Cyberlink PowerDVD 9.5 (DVD) | 9.5.1.4822 | Web update via Cyberlink software application | Cyberlink to provide web update for existing users via in-app update notification. |
| Cyberlink PowerDVD 9.5 (Blu-ray) | 9.5.1.4822 | Web update via Cyberlink software application | Cyberlink to provide web update for existing users via in-app update notification. |
| Cyberlink PowerDVD 9.6 (Blu-ray 3D) | 9.6.1.5127 | Web update via Cyberlink software application | Cyberlink to provide web update for existing users via in-app update notification. |
| Cyberlink Remote Media 1.6 - Consumer only (For Japan only) | 1.6.662 | Web update via Cyberlink software application | Cyberlink to provide web update for existing users via in-app update notification. |
| Microsoft Office Starter 2010 | 2010 | Microsoft Download | KB2553141 must be installed on the box prior to upgrade. Otherwise, Office Starter is no longer usable. |
| Microsoft Office Home and Student 2010 | 2010 | Microsoft Download | If the User does not activate before upgrading, they will have to download the trial and insert key. |
| Microsoft Office Home and Business 2010 | 2010 | Microsoft Download | If the User does not activate before upgrading, they will have to download the trial and insert key. |
| Microsoft Office Professional 2010 | 2010 | Microsoft Download | If the User does not activate before upgrading, they will have to download the trial and insert key. |
| Microsoft Office Personal 2010 (Japanese) - 2 Years License | 2010 | Microsoft Download | If the User does not activate before upgrading, they will have to download the trial and insert key. |
| Kingsoft Office 2010 Trial (Japanese only) | 6.6.0.2494 | Dell Download Center | No special instructions |
| Kingsoft Office 2010 (Japan and India) | 6.6.0.2494 | Dell Download Center | No special instructions |
| Best Buy Software Installer | 3.1 | None | No changes necessary |
| Walmart Photo Icon | None | None | No changes necessary |
| McAfee Security Center 10 | 11.6 | Dell Download Center |
|
| McAfee Security Center 11 | 11.6 | Dell Download Center |
|
| DataSafe Online (DSO) | 2.1.19634 | Download Link | Tested, works in Windows 8. No action necessary. |
| Retail Registration App | Shipping version | None, only for retail warranty registration | Tested, works in Win8. No action necessary. |
| Dell DataSafe Local Backup | Shipping version | Download Link | There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
Solution: Recommend users uninstall Dell DataSafe Local and install Dell Backup and Recovery. |
| Dell DataSafe Local Backup (DSL) Premium (aka Pro) | Shipping version | Download Link | There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
Solution: Recommend users uninstall Dell DataSafe Local and install Dell Backup and Recovery. |
| Dell Backup & Recovery Manager (DBRM) | 1.3.1 | Download Link | Compatible with Windows 8 |
| Dell Support Center | 3.2 | Download Link | Upgrade to new version 3.2 that supports Win 8 |
| Dell Digital Delivery Client | 2.2 | Dell Digital Delivery | Please note Dell Digital Delivery Client is very important because it is needed to recover and install certain software applications previously ordered from Dell. |
| Dell Feature Enhancement Pack (DFEP) | 2.2.1 | ||
| Microsoft Windows 7 Touch Pack | 1.0.40517.00 | N/A | No changes necessary |
| SoundBlaster X-FI MB | 1.8 | N/A | No changes necessary |
| Premier colors | 1.2 | Download Link | No changes necessary |
| Intel 8.0 Manageability and Security Status app, DAL/IPT middleware and associated services. | Version 8.0.3.1427 | Dell Download Center | Win7 SWB 9H6V2. Vendor version 8.0.3.1427 |
| Intel 8.1 Manageability and Security Status app, DAL/IPT middleware and associated services. | Version 8.1 | Dell Download Center | There are 2 known incompatibility issues: 1. User cannot perform a wireless AMT operation immediately after a WLAN card is swapped. Solution: An extra reboot is required in order for the wireless AMT operation to work. 2. The Windows 8 in-box driver does not support wireless AMT. Solution: - User needs to update to Dell WLAN driver in order to operate wireless AMT properly. |
| Intel 7.0 Manageability and Security Status app for workstations | Version 7.1.21.1134 | Dell Download Center | No special notes |
| Intel 7.0 Manageability and Security Status app for desktops & laptops | Version 7.1.40.1161 | Dell Download Center | No special notes |
| Intel 6.0 Manageability and Security Status app | Version 6.2.0.1022 | Dell Download Center | No special notes |
| Intel Small Business Advantage Version 1.0.15.2453 |
Version 1.0.15.2453 | Dell Download Center | No special notes |
| Intel Small Business Advantage Version 1.1 |
Version 1.1 | Dell Download Center | No special notes |
| Intel Smart Connect Technology (SCT) Version 2.0.1083.0 |
Version 2.0.1083.0 | Dell Download Center | Windows 8 upgrade does not copy the needed drivers and services from Windows 7 installation to the new Windows 8 installation. Since SCT uses these components, a re-install of SCT is necessary after upgrade. |
| Intel Smart Connect Technology (SCT) Version 3.0 |
Version 3.0 | Dell Download Center | Windows 8 upgrade does not copy the needed drivers and services from Windows 7 installation to the new Windows 8 installation. Since SCT uses these components, a re-install of SCT is necessary after upgrade. |
| Intel Rapid Start Technology (RST) Version 2.1.0.1002 |
Version 2.1.0.1002 | Dell Download Center | No special notes |
| Intel Rapid Start Technology (RST) Version 1.0.0.1021 |
Version 1.0.0.1021 | Dell Download Center | No special notes |
| Intel Identity Protection Technology (IPT) | Version 1.2.22.0 | Dell Download Center | No special notes |
| Roxio Starter | 12.1.0.49 | Dell Download Center | Works, no action necessary. |
| Roxio Creator | 1.3.166 SP1; 5.0.0.0 | Dell Download Center | Works, no action necessary. |
| Zune (MSSI) | Microsoft Signature version | N/A | Works, no action necessary |
| Absolute LoJack for Laptops | 1.4.3.10 | N/A | Factory installed |
| Absolute LoJack Premium for Laptops (US/CAN only) | 1.4.3.10 | N/A | Factory installed |
| Dell Data Protection Access | 2.2.00003.009 | Dell Download Center | Works, no action necessary |
This table lists the titles of software that do not have a compatible version in Windows 8. If your software is listed here, Dell recommends that you uninstall the software before starting the Windows 8 upgrade process.
| Software Title |
|---|
| Adobe Reader X |
| Bing Bar |
| Blio (Stage Books Tile) |
| Cozi Family Organizer |
| CyberLink YouPaint (Note: For touch systems only) |
| Dell Client Manager (DCM) |
| Dell Client System Update (DCSU) |
| Dell Data Protection | Authentication |
| Dell Data Protection | Encryption Client |
| Dell Control Point (DCP) |
| Dell Dock |
| Dell Embassy security |
| Dell Music Stage |
| Dell Photo Stage |
| Dell Stage |
| Dell Touch Suite |
| Dell Video Stage |
| Dell Welcome Center - TLOB |
| Math xthinks |
| Microsoft Security Essentials (MSSI) |
| Norton Internet Security (NIS 2011) |
| ODDS Citrix PVS |
| PlayReady (MSSI) |
| Stage dock for sparta |
| Stage Remote |
| THX TruStudio PC (For desktops only) |
| Trend Titanium |
| Trend Worry Free for Business Suite |
| TrustedID - ID Monitor |
| TrustedID - ID Safe |
| TrustedID Icon |
| VRD Citrix XenDesktop |
| VRD VMWare View |
| WildTangent Games |
| Windows Live Essentials 2011 and Bing Bar |
| Xthink Math Journal 2.1 |
| Zinio (Stage Magazine Tile) |
21 Feb 2021
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