Article Number: 000179559
22 - Outbound - For log connection in Linux system.
25 - Outbound - For SMTP communication (to send emails)
80 - Outbound - For HTTP communication
135 - Outbound - For Windows Management Instrumentation communication (WMI)
162 - Outbound - To receive alerts (SNMP traps) for remote devices
443 - Outbound - For Secure Socket Layer (SSL) communication and WS-Man, including checks for SupportAssist updates
1311 - Outbound - For OMSA communication.
5700 - Inbound - For opening SupportAssist (HTTPS) from a remote device.
5701 5702, 5703, 5704 - Inbound - To collect info on monitored systems.
9099 - To be able to open SupportAssist from a local server.
22 - To log connection in Linux system.
135 - For Windows Management Instrumentation communication (WMI).
161 - To receive alerts (SNMP traps) for the local SupportAssist server.
443 - For Secure Socket Layer (SSL), WS-Man and VMWare Web Services
1311 - For OMSA communication.
Connect to the server using WinSCP:
Image - Connect to the server using WinSCP
Navigate to the folder where the binary was saved;
Right click on the binary and select "Upload", as the image below:
Image - click on the binary and select "Upload
Check if the bin file was transferred to the "/root" folder.
Connect to the server via SSH using Putty.
Image - Connect to the server via SSH using Putty
Modify the file's permission using the command:
chmod +x supportassistenterprise_X.X.X.XX.bin
Run the Install File:
Read the license agreement until the end pressing the space bar. If you agree with the terms, press "Y";
Image - license agreement
Access the server using an internet browser (Internet Explorer or Mozilla) from a Windows server: https://server_IP:5700/SupportAssist
The following logon screen will be displayed.
Image - SA logon screen
Click Next in the Welcome screen and you will be directed for the registration screen. This is where you will insert the data that will be available to Dell once a case is opened.
Image - registration screen
After filling the requested information, hit Next.
Image - Registration wizard info complete
If the registering process was successful, a final summary will appear for your confirmation.
Image - registration confirmation
If registration fails, an option to configure proxy settings will be displayed.
In the "Devices" tab, click "Add Device":
Image - Add Device
Select the Device Type from the list and add the IP and name the device.
Image - Select the Device Type
After selecting the Device Type and filling the requested information, you will be prompted to enter the Device Credentials:
Image - enter the Device Credentials
After SupportAssist is able to establish communication with the device, the Add single device screen and you will be able to assign the device to a group.
Image - assign the device to a group
Upon conclusion, the device will have the Success status.
Image - device Success status
Select the device and check if Monitoring is set to Enabled.
Image - Monitoring is set to Enabled.
To send the logs gathered on your server, select the server and click "Start Collection":
Image - Start Collection
Log gathering process will start and will automatically upload to Dell Support servers.
Image - Log gathering process
After the process is finished, contact the support representative responsible for your service request. You can also check the sent logs in the Collections tab.
Image - sent logs in the Collections tab
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Servers, SupportAssist Enterprise 1.x
21 Feb 2021