How to Install and gather logs on Linux Systems using SupportAssist Enterprise 2.x

Table of Contents

• SupportAssist Enterprise 2.x download
• Pre-Requisites
• Binary Upload to /root
• Choosing a server
• SupportAssist Enterprise 2.x access
• SupportAssist Enterprise 2.x registration
• Configuring SupportAssist Enterprise 2.x to monitor remote servers
• Sending gathered logs

Supported Systems:

SupportAssist Enterprise 2.x Download

• Go to https://www.dell.com/support/ and select your server model or enter service tag.
• Select "Drivers and downloads"
• Operating System: Choose the version of Linux operating system
• Keyword: SupportAssist Enterprise
• Download the latest Dell EMC SupportAssist Enterprise 2.x Linux Management Server.

Pre-Requisites

• https://apidp.dell.com

• https://is.us.dell.com

• https://downloads.dell.com

• 22 - Outbound - For log connection in Linux system.

• 25 - Outbound - For SMTP communication (to send emails)

• 80 - Outbound - For HTTP communication

• 135 - Outbound - For Windows Management Instrumentation communication (WMI)

• 162 - Outbound - To receive alerts (SNMP traps) for remote devices

• 443 - Outbound - For Secure Socket Layer (SSL) communication and WS-Man, including checks for SupportAssist updates

• 1311 - Outbound - For OMSA communication.

• 5700 - Inbound - For opening SupportAssist (HTTPS) from a remote device.

• 5701 5702, 5703, 5704 - Inbound - To collect info on monitored systems.

• 9099 - To be able to open SupportAssist from a local server.

• 22 - To log connection in Linux system.

• 135 - For Windows Management Instrumentation communication (WMI).

• 161 - To receive alerts (SNMP traps) for the local SupportAssist server.

• 443 - For Secure Socket Layer (SSL), WS-Man and VMWare Web Services

• 1311 - For OMSA communication.

Binary Upload to /root

1. Connect to the server using WinSCP:
   
   
   Image - Connect to the server using WinSCP

2. Navigate to the folder where the binary was saved;

3. Right click on the binary and select "Upload", as the image below:
   
   Image - click on the binary and select "Upload

4. Check if the bin file was transferred to the "/root" folder.

Choosing a server

Chose a server (virtual or physical) that has access to the internet to install the application.

1. Connect to the server via SSH using Putty.
   
   
   Image - Connect to the server via SSH using Putty

2. Modify the file's permission using the command:

   • chmod +x supportassistenterprise_X.X.X.XX.bin

    

3. Run the Install File:

   • ./supportassistenterprise_X.X.X.XX.bin

    

4. Read the license agreement until the end pressing the space bar. If you agree with the terms, press "Y";
   
   
   Image -  license agreement

SupportAssist Enterprise 2.x access

1. Access the server using an internet browser (Internet Explorer or Mozilla) from a Windows server: https://server_IP:5700/SupportAssist

2. The following logon screen will be displayed.
   
   Logon screen

SupportAssist Enterprise 2.x Registration

1. Click Next in the Welcome screen and you will be directed for the registration screen. This is where you will insert the data that will be available to Dell once a case is opened.
   
   Image - registration screen

2. After filling the requested information, hit Next.  
   
   Image - Registration wizard info complete

3. If the registering process was successful, a final summary will appear for your confirmation.
   
   
   Image - registration confirmation

4. If registration fails, an option to configure proxy settings will be displayed.

Configuring SupportAssist Enterprise 2.x to monitor remote servers

1. In the "Devices" tab, click "Add Device":
   
   
   Image - Add Device

2. Select the Device Type from the list and add the IP and name the device.
   
   Image - Select the Device Type

3. After selecting the Device Type and filling the requested information, you will be prompted to enter the Device Credentials:
   
   
   Image - enter the Device Credentials

4. After SupportAssist is able to establish communication with the device, the Add single device screen and you will be able to assign the device to a group. 
   
   
   Image - assign the device to a group

5. Upon conclusion, the device will have the Success status.
   
   
   Image - device Success status

6. Select the device and check if Monitoring is set to Enabled.
   
   
   Image - Monitoring is set to Enabled.

Uploading Logs to Dell

1. To send the logs gathered on your server, select the server and click "Start Collection":
   
   
   Start Collection

2. Log gathering process will start and will automatically upload to Dell Support servers.
   
   
   Log gathering process

3. After the process is finished, contact the support representative responsible for your service request. You can also check the sent logs in the Collections tab.
   
   
   Sent logs in the Collections tab