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Guidance for Keeping Your Dell Latitude Rugged Equipment Clean

Summary: The following article provides information about the proper way to clean your Latitude Rugged Equipment. It covers the do and do not's when cleaning electrical equipment.

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Article Content


Addressing Concerns with Latitude Rugged Equipment

Note: Important: Your warranty or service contract does not cover damage due to the intentional immersion or submersion of a Dell Rugged computer or dock in liquid. Your warranty or service contract does not cover damage caused by unapproved cleaning methods either. (For example, our Accidental damage service.)

Your warranty or service contract does not cover any damage to the computer and/or dock caused by the use of non-recommended chemical solutions or cleaning methods. They only test with water to get the Ingress protection rating.

Note: Dell's comments on use of UV-C for cleaning Dell equipment:

There are reports of some device owners using UV-C to clean items such as cell phones. We have no independent data or information regarding the efficacy or issues that may arise from using UV-C. We have been unable to find any specific industry aging tests that are defined exclusively for exposure to UV-C. Dell cannot recommend the use of UV-C light due to a lack of sufficient and standardized test data. Dell's approved cleaning recommendations continue to be the other methods listed on this page.


Dell Latitude Rugged Equipment

We understand customers may have questions about cleaning and disinfecting options for their Dell Latitude Rugged products. The guidance below applies to the following equipment:

  • Latitude 7424 Rugged Extreme Laptop
  • Latitude 7330 Rugged Extreme Laptop
  • Latitude 7230 Rugged Extreme Tablet 
  • Latitude 7220EX Rugged Extreme Tablet (Not Accessories)
  • Latitude 7220 Rugged Extreme Tablet (Not Accessories)
  • Latitude 7414 Rugged Laptop
  • Latitude 7214 Rugged Extreme Laptop
  • Latitude 7212 Rugged Extreme Tablet
  • Latitude 7404 Rugged Laptop
  • Latitude 7204 Rugged Laptop
  • Latitude 7202 Rugged Tablet
  • Latitude 5430 Rugged Laptop
  • Latitude 5424 Rugged Laptop
  • Latitude 5420 Rugged Laptop
  • Latitude 5414 Rugged Laptop
  • Latitude 5404 Rugged Laptop

Latitude Rugged Equipment Testing and Ratings

Dell does test their Rugged equipment with various sanitizing and chemical solutions. This is to ensure that the materials that the Dell Latitude Rugged equipment is manufactured from can withstand these solutions in the real world.

Note: Testing Procedure: Drops of chemical solutions were left to stand on parts of the various Dell Latitude Rugged computers for ten days. They were then inspected for cosmetic blemishes and/or material damage.

The latest Dell Latitude Rugged products have a MIL-STD-810G rating:

  • MIL stands for US Military
  • STD stands for Standards
  • 810 stands for the Series of tests done
  • G stands for Issued in 2014

The latest Dell Latitude Rugged products have an IP65 rating:

  • The IP stands for Ingress Protection
  • The 6 stands for Dust-Tight
  • The 5 stands for Protected against water that is projected from a nozzle from any angle
Note: This rating does not protect the computer from powerful water jets, immersion, or submersion in Liquid. It is not tested with liquids other than water.

Recommended Cleaning Instructions:

  1. We recommended you wear disposable gloves when cleaning and disinfecting surfaces.
  2. Turn off the device that you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.
  3. Disconnect any external devices.
  4. Never spray any liquids directly onto the product.
  5. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than microfiber cloth could damage your product.
    Note: Dell has tested the Latitude 7220 Rugged Extreme Tablet, the Latitude 5420 Rugged, the Latitude 5424 Rugged, and the Latitude 7424 Rugged Extreme laptops with Envirocide. There was no issue found on the Tablet. There was no issue found for those Rugged laptops with the optional Rubberized Keyboards.
    Note: While computers that are in use should have the various doors and catches closed for protection against dirt and liquid. Cleaning the computer thoroughly involves opening those doors and catches and cleaning inside. Use appropriate care while doing this. You do not want the liquid to enter the computer through these ingress points.
  6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, and so on. Moisture entering the inside of an electronic product can damage the product. Excessive wiping potentially could lead to damaging some surfaces.
  7. When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
  8. Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on or plugged in.
  9. After you clean or disinfect a glass surface, it may be cleaned again using a glass cleaner that is designed for display surfaces. Follow the directions for that specific cleaner. We recommend you avoid glass cleaning products containing Ammonia.
  10. Discard the disposable gloves that are used after each cleaning. Clean your hands immediately after gloves are removed and disposed.

Avoid using any of the following chemicals or products containing these chemicals at any point of ingress:

  • Any chlorine-based cleaner, such as bleach
  • Peroxides (including hydrogen peroxide)
  • Solvents such as; acetone, paint thinner, benzene, methylene chloride, or toluene
  • Ammonia (For example, Windex)
  • Ethyl alcohol

You can permanently damage some products by using any of the chemicals that are listed above.

By following the steps outlined in this document, you can minimize the risk of damage.

How to Clean your Computer

Duration: 02:26
Closed captions: Available

Article Properties

Affected Product
Rugged Laptops, Dell Rugged Desk Dock, Latitude 7212 Rugged Extreme Tablet, Latitude 7214 Rugged Extreme, Latitude 7220EX Rugged Extreme Tablet, Latitude 7220 Rugged Extreme Tablet, Latitude 7230 Rugged Extreme Tablet, Latitude 7330 Rugged Extreme , Latitude 5414 Rugged, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 5430 Rugged, Latitude 7414 Rugged, Latitude 7424 Rugged Extreme, Latitude 5404 Rugged, Latitude 7202 Rugged Tablet, Latitude 7204 Rugged, Latitude 7404 Rugged ...
Last Published Date

10 Feb 2023



Article Type

How To