Dell Security Management Server Virtual 10.2.13 Does Not See the 10.2.14 update

Affected Products:

• Dell Security Management Server Virtual

Affected Versions:

• v10.2.13

During the upgrade process, the location of the Dell Security Management Server Virtual package repository is commented out and is not uncommented when certain failures occur.

The following steps describe how to uncomment the repository location.

1. Connect to the Dell Security Management Server Virtual Administration Console with delluser.
2. Select Launch Shell from the Main Menu.

Figure 1: (English Only) Launch Shell

3. Switch user to dellsupport with the command su dellsupport (Default Password: dellsupport).

Figure 2: (English Only) Switch users

4. Run the command sudo vi /etc/apt/sources.list.d/dsmsv.list to open the file in the vi editor.

Figure 3: (English Only) sudo vi /etc/apt/sources.list.d/dsmsv.list

5. Once the file is open in vi, you should see the line below. Press the i key to enable insert mode.

Figure 4: (English Only) #deb https://dist.ddsproduction.com bionic main

6. Use the arrow keys to move the cursor to the hash character at the start of the line, delete the character, and add a space at the beginning of the line.

Figure 5: (English Only) Delete #

7. Exit insert mode by pressing the Esc key. Type :wq and press Enter to save the file.

Figure 6: (English Only) type :wq and Press Enter

8. Exit the dellsupport user context by typing exit.
9. Return to the console by typing exit again.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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