What is Dell Incident Management Retainer

The Dell Incident Management Retainer (IMR) powered by Secureworks entitles you to a range of proactive cybersecurity consulting services and priority incident response support. We will partner with your organization as an extension to your incident response team. We are ready to assist with preparing for and responding to various cyber events impacting your organization. We have supported thousands of global cyber incident response engagements since 2007. We enable insights on essential cybersecurity practices, including demonstrating how adversaries exploit a weakness in cyber defense and teaching how to best mitigate cybersecurity control failures. This includes mitigation before, during, and after cyber incidents occur.

Affected Products:

• Dell Incident Management Retainer
• Dell Safeguard and Response

The following are common questions about Dell Incident Management Retainer.

What function does Dell Incident Management Retainer perform?

The Dell Incident Management Retainer provides organizations with the support and expertise that is required to prepare and respond to various incident types. The Dell Incident Management Retainer tiering model gives access to prepaid Service Units to help unlock greater value from your incident response (IR) retainer. Service Units provide a flexible way to access a wide range of proactive consulting services. Service units may be repurposed for Emergency Incident Response services. If a cybersecurity emergency occurs, the IMR features well-defined standard and enhanced response time SLAs. It also provides access to the collective expertise of seasoned responders, consultants, and researchers.

What benefits does Dell Incident Management Retainer provide?

• Help reduce the impact of a cyber incident and help ensure quick, effective response and threat remediation.
• Align your response support model to current maturity and objectives.
• Build assurance with an accredited team of experienced incident responders and researchers.
• Gain confidence and speed in your response with increased visibility and advanced detection capabilities.
• Access expert help to plan, validate, and guide improvements.

What features does Dell Incident Management Retainer provide?

• Standard and Enhanced SLA options
• The tiered pricing structure is designed to accommodate varying budgets, pain points, and organizational objectives
• Leverages proprietary, purpose-built response technologies and security analytics
• Offers a wide range of consulting services under a single retainer
• A discounted, prenegotiated rate for add-on Emergency IR hours and Service Units

¹On-site Response SLA Available in European Union member states, the Schengen area, the United Kingdom, and the United States of America.
²Preferred incremental pricing for both emergency and proactive services as you progress up the tiers.

What services are offered with Dell Incident Management Retainer?

Proactive Consulting Services

• Incident Readiness and Advisory Services
  • IR Readiness Assessment
  • IR Review and Development
  • Security Advisory Services
• Workshops and Exercises
  • Briefings and Workshops
  • Tabletop Exercises
  • Functional Exercises
• Testing and Validation Services
  • Threat Hunting Assessment
  • Adversarial Security Testing Services

Emergency Incident Response

• Incident Response (Remote and On-site)
• Digital Forensic Analysis
• Malware Analysis and Reverse Engineering

How do I contact Dell Incident Management Retainer services for emergency assistance?

For the full listing of Incident Management Retainer services, reference Incident Management Retainer Services Catalog Overview.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.