PERC10 - Dell PERC Controller - Bus 24 Dev 0: F/W has indicated a system reset is required. The system reboots in 5 seconds.
Summary: The message seen is "Dell PERC Controller - Bus 24 Dev 0: F/W has indicated a system reset is required. The system reboots in 5 seconds." is the interrupted cache offload print. This print is not seen in PERC9 and PERC11. Fully completing the offload on PERC 10 before powering on prevents behavioral differences between PERC 9 and 11, and avoids the additional reset print. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
During POST, the system halts for a few seconds with this message "Dell PERC Controller - Bus 24 Dev 0: F/W has indicated a system reset is required. The system reboots in 5 seconds."
In BIOS mode:
In UEFI mode:
Cause
The offload is the same for all generations.
The difference is that if the offload gets interrupted by power on with PERC 10 that it requires an additional reset to finish properly.
All generations support offloading DDR to the NAND flash to save data.
The difference is that if the offload gets interrupted by power on with PERC 10 that it requires an additional reset to finish properly.
All generations support offloading DDR to the NAND flash to save data.
Resolution
To avoid this message.
Dell PERC Controller – Bus 24 Dev 0: F/W has indicated a system reset is required. System will reboot in 5 seconds.
Perform a "Graceful Shutdown" the operating system.
Affected Products
PowerEdge RAID Controller H745P MX, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750
, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R840, PowerEdge R940, PowerEdge R940xa, PowerEdge RAID Controller H740P, PowerEdge RAID Controller H840
...
Article Properties
Article Number: 000186414
Article Type: Solution
Last Modified: 17 Apr 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.