AppSync: The Dashboard tab may show jobs running in the Job Status section and the Jobs tab may show jobs in-progress when they are not.

Summary: Followed by an upgrade to 4.2.0.x, the Dashboard/Jobs Status section and the Jobs tab may not show the proper information.

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Symptoms

User sees the jobs as still running which should not be.

Navigate to AppSync GUI > Copy Management > Service Plan.
Click on the Service Plan > then go to Events.
Look for the timestamp when it last ran. It should either be failed or successful.

Cause

When a service plan is active and the AppSync Server service is restarted, ideally all the in-progress service plan phases should be marked as completed and status set as failed.

However, due to a software issue, the starting phase that keeps track of all other phases of the service plan may not be marked complete, resulting in this issue.

Resolution

Resolution:
       
This is fixed in the next release i.e. AppSync 4.3. You need to upgrade the AppSync.  4.3 release note shows the below:
APPSYNC-2854 This fixes an issue where, after restarting the server services, AppSync does not mark some of the jobs as failed and completed. 4.3
 
If you can't upgrade at the moment but need to fix this then please contact Dell Support and note this article number when calling in a service request.

Additional Information



Affected Products

AppSync
Article Properties
Article Number: 000186636
Article Type: Solution
Last Modified: 10 May 2026
Version:  6
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