NVE 어플라이언스 업그레이드가 "Failed to Retrieve Package Metadata" 메시지와 함께 패키지를 거부함

Summary: NetWorker Installation Manager 저장소 탭에 패키지 메타데이터를 검색하지 못해 패키지가 거부되었다고 표시됩니다.

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Symptoms

NetWorker 솔루션은 NVE(NetWorker Virtual Edition) 어플라이언스로 구성됩니다. NVE 어플라이언스는 NetWorker Installation Manager를 NveUpgrade-##.#.#-###.avp 패키지. NetWorker Installation Manager 저장소 탭에 패키지 메타데이터를 검색하지 못해 패키지가 거부되었다고 표시됩니다.
 
거부 오류 화면

이 /usr/local/avamar/var/avi/server_log/avinstaller.log.0 보여 줍니다:
  
...
INFO: extract package metadata: NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler createTempLocation
INFO: creating temp folder for package: NveUpgrade-##.#.#-##.avp at: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler callUntarCommand
INFO: Extracting original file from package: /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.db.DBPkgRepoMonitor updatePkgRepoMonitorState
INFO: Package: NveUpgrade-##.#.#-##.avp has been updated (state) in the pkgrepomonitor table
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
SEVERE: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp returned: gpg: error creating `/data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp': No such file or directory
gpg: handle plaintext failed: No such file or directory
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
INFO: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp failed with exit code 2
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
INFO: GPG command took: 6475 ms
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler extractPkgMetaData
WARNING: Extraction of pkgdef.xml failed for package: NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler deleteTempLocation
INFO: Deleting temp folder: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204 for temp location: NveUpgrade-##.#.#-##.avp_1619715642204
...
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageManager handleUnknownPackage
WARNING: PACKAGE REJECTED. REASON: Can not get pkgdef.xml from package: NveUpgrade-##.#.#-##.avp
...

Cause

NVE 업그레이드는 GPG(GnuPrivacy Guard) 유틸리티를 사용하여 워크플로 중에 메타데이터 파일을 안전하게 암호화합니다. GPG 출력은 임시 출력 파일을 다음과 같이 파일 시스템에 쓸 수 없음을 보여줍니다. /data01/avamar/repo/temp/ directory 이(가) NVE에서 삭제되었습니다.

Resolution

를 다시 만듭니다. /data01/avamar/repo/temp/ 디렉토리에 저장하고 적절한 권한이 할당되었는지 확인합니다. (drwxr-xr-x). 디렉토리가 다시 생성되면 NveUpgrade-##.#.#-##.avp package를 /data01/avamar/repo/packages 디렉토리로 이동하여 NetWorker Installation Manager가 패키지를 수락하는지 확인합니다.
 

admin@MY_NVE:~/>: ls -l /data01/avamar/repo
total 12
drwxr-xr-x 2 admin admin 4096 Oct 25  2018 downloads
drwxr-xr-x 2 admin admin 4096 May 24 13:24 help
drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages
admin@MY_NVE:~/>: mkdir /data01/avamar/repo/temp
admin@MY_NVE:~/>: chmod 755 /data01/avamar/repo/temp
admin@MY_NVE:~/>: ls -l /data01/avamar/repo
total 16
drwxr-xr-x 2 admin admin 4096 Oct 25  2018 downloads
drwxr-xr-x 2 admin admin 4096 May 24 13:24 help
drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages
drwxr-xr-x 2 admin admin 4096 May 28 13:57 temp
admin@MY_NVE:~/>:
Article Properties
Article Number: 000187628
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  4
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