O upgrade do equipamento NVE rejeita o pacote com "Failed to Retrieve Package Metadata"

Summary: A guia Repository do NetWorker Installation Manager mostra que o pacote foi rejeitado, pois ele não conseguiu recuperar os metadados do pacote.

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Symptoms

A solução NetWorker é configurada com o dispositivo NetWorker Virtual Edition (NVE). O equipamento NVE está sendo atualizado usando o NetWorker Installation Manager com o NveUpgrade-##.#.#-###.avp pacote. A guia Repository do NetWorker Installation Manager mostra que o pacote foi rejeitado, pois ele não conseguiu recuperar os metadados do pacote.
 
Tela de erro de rejeição

A coluna /usr/local/avamar/var/avi/server_log/avinstaller.log.0 programas:
  
...
INFO: extract package metadata: NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler createTempLocation
INFO: creating temp folder for package: NveUpgrade-##.#.#-##.avp at: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler callUntarCommand
INFO: Extracting original file from package: /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.db.DBPkgRepoMonitor updatePkgRepoMonitorState
INFO: Package: NveUpgrade-##.#.#-##.avp has been updated (state) in the pkgrepomonitor table
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
SEVERE: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp returned: gpg: error creating `/data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp': No such file or directory
gpg: handle plaintext failed: No such file or directory
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
INFO: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp failed with exit code 2
Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand
INFO: GPG command took: 6475 ms
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler extractPkgMetaData
WARNING: Extraction of pkgdef.xml failed for package: NveUpgrade-##.#.#-##.avp
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler deleteTempLocation
INFO: Deleting temp folder: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204 for temp location: NveUpgrade-##.#.#-##.avp_1619715642204
...
Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageManager handleUnknownPackage
WARNING: PACKAGE REJECTED. REASON: Can not get pkgdef.xml from package: NveUpgrade-##.#.#-##.avp
...

Cause

O upgrade do NVE usa o utilitário GnuPrivacy Guard (GPG) para criptografar com segurança os arquivos de metadados durante o fluxo de trabalho. A saída do GPG mostra que não é possível gravar um arquivo de saída temporário no file system como o /data01/avamar/repo/temp/ directory foi excluído no NVE.

Resolution

Recrie o /data01/avamar/repo/temp/ Direcione com o usuário administrador e certifique-se de que ele seja atribuído com as permissões adequadas (drwxr-xr-x). Depois que o diretório for recriado, carregue o NveUpgrade-##.#.#-##.avp pacote para o /data01/avamar/repo/packages e valide se o NetWorker Installation Manager aceita o pacote.
 

admin@MY_NVE:~/>: ls -l /data01/avamar/repo
total 12
drwxr-xr-x 2 admin admin 4096 Oct 25  2018 downloads
drwxr-xr-x 2 admin admin 4096 May 24 13:24 help
drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages
admin@MY_NVE:~/>: mkdir /data01/avamar/repo/temp
admin@MY_NVE:~/>: chmod 755 /data01/avamar/repo/temp
admin@MY_NVE:~/>: ls -l /data01/avamar/repo
total 16
drwxr-xr-x 2 admin admin 4096 Oct 25  2018 downloads
drwxr-xr-x 2 admin admin 4096 May 24 13:24 help
drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages
drwxr-xr-x 2 admin admin 4096 May 28 13:57 temp
admin@MY_NVE:~/>:
Article Properties
Article Number: 000187628
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  4
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