iDRAC: Configure and troubleshoot the iDRAC service module

Summary: Learn to configure and troubleshoot the IDRAC service module (ISM), including OS Passthrough, network interface checks, and TLS handshake issue resolution.

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Instructions

How To Troubleshoot Issues With iDRAC Service Module

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iDRAC Service Module Basics:

Features:

  • Lightweight OS Agent
  • This feature allows iDRAC to talk to OS over an internal USB Network Interface Controller
  • This feature allows the iDRAC to launch without an IP
  • This feature can reboot host during lock-ups or other troubleshooting steps
  • Replicate Lifecycle Controller Logs to OS for log scraping tools
  • S.M.A.R.T. monitoring

ISM Versions:

  • The OS DUP is the embedded version in the iDRAC, which allows to upload the contents to the iDRAC
  • This is the version to install in the OS, and supports Linux, Windows, and ESXi.


ISM installation

Requirements

  • OS-BMC Passthrough enabled on the iDRAC
  • This is the USB Network Interface that is in the OS and must use the APIPA Address.
  • This is the USB Network Interface IP with the default IP of 169.254.0.2 that must be able to ping 169.254.0.1.
  • IDRAC7 or newer
  • Some ISM Versions require a minimum iDRAC Firmware revision to be installed.
  • ISM 3.4 and newer require a TLS handshake if the iDRAC9 firmware supports the use of TLS.

ISM Installs for a Windows Operating System.

  • Download the ISM .exe
  • Run it on the host, it self-extracts by default to C:\OpenManage\ISM\windows
  • Run the iDRACSvcMod.msi

ISM Installs for Linux:

  • Download the ISM tar.gz file and SCP it to the Linux operating system
  • Tar –zxvf ISM.tar.gz
  • Run the setup.sh
  • Type the number for all features(10 on newest release) and press Enter

ISM Installs on an ESXi host:

  • Download the ISM .zip file and SCP it to any patch, such as /tmp
  • Install the ESXcli software using the following command: vib install –d /tmp/ISM.zip


ISM Troubleshooting

Windows

  • Check iDRAC for OS Passthrough being enabled for USB
  • Check ncpa.cpl for Remote NDIS Device
Note: The most common Windows failure is a missing NDIS Device or an unsupported IP Is assigned to the network interface controller (NIC).
  • Run ipconfig /all and find out the IP Address of this NIC
  • Ensure that the user can ping the IDRAC 169.254.0.1 IP
  • Reboot the iDRAC and then reinstall iSM. Then reboot the iDRAC again if it still shows Not Running
  • If the issue persists, then check the OS Audit logs for errors. Something is blocking TLS Handshake.

Linux

  • Check iDRAC for OS Passthrough being enabled for USB
  • Run ip addr to see the NIC is present and assigned an APIPA address
Note: The most common issue is that USB is blocked.
  • Ensure that the user can ping the IDRAC 169.254.1.1 IP
  • Reboot the iDRAC and then reinstall iSM. Then reboot the iDRAC again if it still shows Not Running
  • If the issue persists check /opt/dell/srvadmin/iSM/etc/rceclient.p12 to ensure that the TLS cert exists then engage SST

ESXi

Note: Run tail -f /var/log/syslog.log | grep -i dcism during the install process so the user can follow the progress.
  • Check iDRAC for OS Passthrough being enabled for USB
  • Check that the NIC exists by running the following command: esxcli network ip interface list
  • This should show a virtual USB Nic named "vSwitchiDRACvusb"

Example:

vmk2 Name: vmk2 MAC Address: Enabled: true

  • Since the vUSB NIC is listed as vmk2, check its IP address using the following command:
esxcli network ip interface ipv4 get -i vmk2
  • Ensure that the user can ping the IDRAC 169.254.0.1 IP
  • If that works stop the service: /etc/init.d/dcism-netmon-watchdog stop
  • Now start it with the Installed switch: /etc/init.d/dcism-netmon-watchdog start install
  • Reboot the iDRAC
  • Rerun the TLS Handshake if the issue persists: /opt/dell/srvadmin/iSM/bin/Invoke-iSMPKIHelper-install
  • Ensure that the certificate is created and stored in the following path: /etc/cim//dell/srvadmin/iSM/rceclient.p12

Affected Products

iDRAC7, iDRAC8, iDRAC9, PowerEdge C4130, Poweredge C4140, PowerEdge c6320, PowerEdge c6320p, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525

Products

PowerEdge XR2, PowerEdge C6615, PowerEdge C6620, Poweredge FC430, Poweredge FC630, PowerEdge FC640, Poweredge FC830, PowerEdge FM120x4 (for PE FX2/FX2s), PowerEdge HS5610, PowerEdge HS5620, PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640 , PowerEdge M640 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T130, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T330, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T630, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR5610, PowerEdge XR7620 ...
Article Properties
Article Number: 000188051
Article Type: How To
Last Modified: 17 Dec 2024
Version:  10
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