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MyDell Mobile - Small Business: Admin Experience

Summary: MyDell Mobile is a free application that helps small business owners and IT admins view their Dell inventory and assign devices to team members.

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Article Content


Instructions

Table of Contents

  1. Overview
  2. Supported Devices and Accessories
  3. Register Your Company
  4. Add a device to the inventory
  5. Remove a device from the inventory
  6. Assign or unassign devices to team members
  7. Enable faster sign in
  8. Invite team members to access MyDell Mobile
  9. Manage team member access to MyDell Mobile
  10. Update team directory with Google Workspace or Microsoft Azure
  11. Set up multiple MyDell Mobile admin profiles
  12. Extend or upgrade device warranty
  13. Delete an account

Overview

MyDell Mobile is a free companion app that helps small business owners and admins stay organized with the Dell products in their environment. MyDell Mobile makes it easier to scale your Dell ecosystem and stay up to date in real time.

With MyDell Mobile version 1.2, as an admin, you can:

  • Track your purchases and order history.
  • Import team member directory from Google Workspace or Microsoft Azure.
  • Sign in to MyDell Mobile using facial recognition, fingerprint, pattern, or PIN.
  • Add devices and accessories to your inventory.
  • Assign devices and accessories to team members.
  • View and extend device warranty.
Note: MyDell Mobile is currently only available in the U.S.

Devices that MyDell Mobile supports can be found by referencing Products supported by MyDell Mobile from https://www.dell.com/support/home/product-support/product/mydell-mobile/docs.

Note: Supported Vostro, OptiPlex, and select Latitude devices can only be assigned to admins. These devices are labeled as Admin only.

As an admin, you can create your company profile on MyDell Mobile. The company profile contains information about your organization, which you can use to manage Dell products across your team.

Before registering your company:

  • Ensure that all employee profiles are added to your Google Workspace or Microsoft Active Directory.
  • Ensure that you have Super Admin-level access in Google Workspace or Admin-level access in Microsoft Azure.

To register your company, follow these steps:

  1. Install and launch MyDell Mobile on your Android or iOS device.
  2. Tap Register Your Company.
  3. Tap either Google Workspace or Microsoft Account and enter your admin credentials.
  4. On the permissions screen:
    1. Review the information that the app can access and select the required check boxes.
      Note: Selecting a check box grants the app access to your data.
    2. Tap Continue for Google Workspace or tap Accept for Microsoft Azure.
  5. To sign in to the app using the default unlock settings on your device, select your preferred screen unlock option and then tap Enable faster Sign-in.
    Note: You can skip this option and enable it later from the Profile tab.
  6. Verify your email address by entering the verification code and then tap Verify.
    Note: The verification code is sent to the same email account that you used to register your company on MyDell Mobile. This code is valid only for five minutes.
  7. Tap Allow to sync your Google Workspace or Microsoft Active Directory.
    Note: Tap Skip for now, to sync your Google Workspace or Microsoft Active Directory later from the Settings screen.
  8. Tap Add Logo if you want to add your company logo.
  9. Tap Complete Company registration.
    Your company profile is successfully created. All orders that are associated with the email address are automatically added to MyDell Mobile.
Note: Supported devices and accessories are displayed on the Devices tab. Employee details from Google Workspace and Microsoft Active Directory are automatically added to the People tab.

As an admin, you can add supported devices and accessories to the inventory. View added devices and accessories on the Devices tab.

To add devices to the inventory, use any of the following methods:

  • Sync new Dell orders
  • Manually add Dell orders
  • Scan a Service Tag

Sync new Dell orders

To update your device inventory by automatically syncing current Dell orders associated with the admin email address, follow these steps:

  1. Go to the Profile tab.
  2. Tap Sync Dell orders.
Note: While registering your company for the first time, you can tap Allow to automatically sync your Dell orders with MyDell Mobile.

Manually add Dell orders

To update your device inventory using order detail information, follow these steps:

  1. Go to the Devices tab and tap Add Devices.
  2. Tap Manually add with purchase ID.
  3. Enter the billing email, purchase ID, and billing zip code found in your order confirmation email.
  4. Tap Add order.

Scan a Service Tag

To update your device inventory using your device Service Tag, follow these steps:

  1. Go to the Devices tab and tap Add Devices.
  2. Tap Scan device Service Tag.
  3. Proceed by either scanning the Service Tag using the camera function or tap Type in your Service Tag to manually add the supported device.
Note: Supported Vostro, OptiPlex, and select Latitude devices can only be assigned to admins. These devices are labeled as Admin only.

As an admin, you can manage the inventory by adding or removing Dell devices within the app.

To remove an assigned device from the inventory, follow these steps:

  • To remove an assigned Dell computer, dock, or monitor, go to the Devices tab and select the device category for the device you want to remove. Tap the ellipsis next to the Service Tag of the device. Select Unassign & Remove Device and Confirm.
  • To remove an assigned Dell keyboard, mouse, mobile adapter, headset, webcam, or pen, go to the Devices tab and select the device category for the device you want to remove. Tap the - icon next to your profile name displayed below the Assigned section. Tap Unassign & Remove.

To remove an unassigned device from the inventory, follow these steps:

  • To remove an unassigned Dell computer, dock, or monitor, go to the Devices tab and select the device category for the device you want to remove. Tap the ellipsis next to the Service Tag of the device. Select Remove Device and Confirm.
  • To remove an unassigned Dell keyboard, mouse, mobile adapter, headset, webcam, or pen, go to the Devices tab and select the device category for the device you want to remove. Tap Remove Unit below the Unassigned section. Tap Remove.

To remove devices from the inventory, follow these steps:

  1. Click the particular device that must be removed.
  2. On the Device Details screen, click Remove device from the ellipsis menu.
  3. Remove device and Cancel options are displayed. Click Remove device to remove the selected device.
Note: You can add any device by providing the Service Tag or purchase ID.

As an admin, you can assign or unassign one or more team member devices or accessories.

To assign devices, follow these steps:

  1. On the People tab, select a team member to whom you want to assign a device or accessories, and tap the + icon under PCs, Monitors, or Accessories.
  2. Select one or more devices or accessories from the inventory list and tap Assign.
  3. Tap Confirm Assignment.
Note: You can assign a computer without a service tag to a team member. However, Service Tag and warranty details are not displayed.

To unassign devices, follow these steps:

  1. On the People tab, select a team member to whom you want to unassign a device or accessories and select the ellipsis next to their name.
  2. Select Edit Device Assignment.
  3. Tap the - icon and select Unassign for each device and accessory you want to unassign.
  4. Tap Save Changes.
Note: Supported Vostro, OptiPlex, and select Latitude devices can only be assigned to admins. Devices that MyDell Mobile supports can be found by referencing Products supported by MyDell Mobile from https://www.dell.com/support/home/product-support/product/mydell-mobile/docs.

To enable the faster sign‐in feature, you can use any of the following methods:

  • While registering your company, tap Enable faster Sign in. For more information, see the Register your company section.
  • Anytime after your first login, select Allow sign in with screen unlock on the login screen.
  • At any time within Settings, tap Enable faster Sign in.

As an admin, you can invite team members to join and access the app.

To invite your team members, use any of the following methods:

  • Send invite from the People tab
  • Send invite from the Profile tab

To send an invite from the People tab, follow these steps:

  1. Go to the People tab and tap and select a member from the inventory list.
  2. Tap the ellipsis and then tap Send invite to join MyDell Mobile.
    An invite is sent to the Google Workspace or Microsoft Azure email address of the team member.

To send an invite from the Profile tab, follow these steps:

  1. From the Profile tab, tap Send MyDell Mobile Invites.
  2. Select a team member and tap Send Invite.
    An invite is sent to the Google Workspace or Microsoft Azure email address of the team member.

As an admin, you can grant or deny access to team members to MyDell Mobile.

To grant or deny access, follow these steps:

  1. Go to the Profile tab.
  2. Tap Team member access to enable or disable the option.

When you register your company to MyDell Mobile, the team directory for Google Workspace or Microsoft Active Directory is automatically updated.

To sync your Google Workspace or Microsoft Active Directory, use any of the following methods:

  • Manually sync the team directory
  • Automatically sync the team directory

To allow MyDell Mobile to automatically sync the team directory, follow these steps:

  1. Go to the Profile tab and tap Settings.
  2. Tap Sync with Google Workspace or Sync with Microsoft Active Directory.

To manually sync the team directory with MyDell Mobile, follow these steps:

  1. Go to the Profile tab and tap Settings.
  2. Tap Sync now located below the Sync with Google Workspace or Sync with Microsoft Active Directory toggle key.
Note: Synchronization takes a few minutes. After a successful synchronization, a notification is displayed indicating that the team directory is updated.

A company can have multiple admins within MyDell Mobile. All users with the following admin privileges are automatically designated as admins within the app:

  • Super admin and admin‐level access in Google Workspace
  • Global admin and admin‐level access in Microsoft Azure
Note: MyDell Mobile admins can also assign admin privileges to one or more team members.

Admins can perform the following tasks:

  • Add and remove devices from the inventory list.
  • Assign and unassign devices to team members.
  • Invite team members to access MyDell Mobile
  • Extend device warranty.
  • View order history.

As an admin, you can view and extend the warranty for your device and accessories.

Note: Warranty extensions are only applicable for devices and accessories with a valid Service Tag.

To extend a device warranty, follow these steps:

  1. From the Devices tab, select the device for which you want to extend the warranty.
  2. Tap the ellipsis and select View warranty details.
  3. Tap Extend or Upgrade.
    The Warranty details page on dell.com/support is displayed. Use the options on this page to extend or upgrade the warranty of the selected device.

As an admin, you can delete accounts in MyDell Mobile.

  1. On the Profile screen, tap Settings and then tap Delete Account.
  2. A message is displayed confirming your selection. Click Delete Account again to permanently delete your account.

Article Properties


Affected Product

MyDell Mobile

Last Published Date

29 Jul 2022

Version

11

Article Type

How To