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Chassis Status Indicators and Hard Drive Carrier LEDs for Servers, Storage and Precision Rack Workstations

Summary: It is recommended to first check the Diagnostic LEDs if a HDD failure is expected. Chassis light indicators are a feature used to check system health.

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Article Content


Symptoms

When expecting the failure of a HDD, it is recommended to check the Diagnostic LEDs first. Dell server, storage and rack workstations offers at least one of the listed possibilities to check the system's health.

Cause

Once an issue has clearly been identified on the server, you should review the information in the following resource library  for further troubleshooting steps.

Resolution

Here is an overview of the options available to check the system's health via the different chassis indicators:

  1. Hard Drive Carrier Status LEDs
  2. Chassis Error Messages: Dell PowerEdge Servers 11th Generation and older
  3. Chassis Error Messages: Dell PowerEdge Servers 12th Generation


1 - Hard Drive Carrier Status LEDs

The LEDs on the physical disk carrier indicates the state of each physical disk. Each drive carrier in your enclosure has two LEDs: an activity LED (green) and a status LED (bicolor, green/amber) as shown below. The activity LED flashes whenever the drive is accessed.
LED Description
Off Slot is empty, drive is not yet discovered by the system.
Steady green Drive is online.
Green flashing (250 milliseconds [ms]) Drive is being identified or is being prepared for removal.
Green flashing (On 400 ms, Off 100 ms) Drive is rebuilding or undergoing a Replace Member operation.
Amber flashing (125 ms) Drive has failed.
Green/amber flashing (Green On 500 ms / Amber On 500 ms, Off 1000 ms) Predicted failure reported by drive.
Green flashing (Green On 3000 ms, Off 3000 ms, Amber On 3000 ms, Off 3000 ms) Drive being spun down by user request or other non-failure condition.


2 - Chassis Error Messages: Server-Dell PowerEdge Servers 11th Generation and older and storage servers based on common chassis 

The Chassis LEDs or LCD are usually located on the upper left corner of the front.

Chassis LEDs - Storage Error Code

 
SLN292269_en_US__2hddjp-indicators1
or
SLN292269_en_US__3hddjp-indicators2
Storage device configuration in progress or storage subsystem failure.
 

You will find a full list of LED error codes here .

Chassis LCD - Error Messages 

Display Colors:

The display utilizes a dual-color LED back light with the following modes of operation:

  • For the System ID state: White letters on a blinking blue background.
  • For the Non-Alert state: White letters on a solid blue background.
  • For the Alert state: Very light amber letters on a dark amber background.
  • The display mode selected applies to the entire display. All five characters are displayed in the same mode.

Message Layout:

When a message is displayed on the LCD, the first five characters of the message contain the Message Code. The first character of this code defines the type of message as shown in the image below (Figure 1 (only English)).


SLN292269_en_US__4I_HDDJP_LCD_Status_JM_V1
Figure 1 - Error Code Layout

 

Hard Drives - Message Code: "x18xx"
Message Code Message String Message Priority Message Comments Minimum Action Required to Remove Message from LCD Exists in SEL? System Phase When Event Can Occur?
E1810 HDD ## Fault Low Hard drive ## has had a fault as determined by the SAS subsystem. AC Cycle or SEL clear Yes POST, After POST
E1811 HDD ##RbldAbrt Low Drive ## has had its rebuild aborted. AC Cycle or SEL clear Yes POST, After POST
E1812 HDD ## Removed Low Drive ## has been removed from the system. System reset or device is re-seated/replaced/repaired. Yes POST, After POST

Figure 2 - Hard Drive Error Codes

You will find a full list of LED error codes user guide here .


3. Chassis Error Messages: Dell PowerEdge Servers 12th Generation and above and storage servers based on common chassis 

The Chassis LEDs or LCD are usually located on the upper left corner on the front.

Overview of Chassis LEDs of Generation 12 Servers (Figure 3 (only English)):
 

SLN292269_en_US__5I_HDDJP-chassis LEDs_JM_V1
Figure 3 - Chassis LEDs on PowerEdge Servers running iDRAC8
 

Chassis LCD - Error Codes

Code Message Details Action
PDR0001 Fault detected on drive<number>. The controller detected a failure on the disk and has taken the disk offline. Remove and reseat the failed disk.
PDR1016 Drive <number> is removed from disk drive bay <bay>. The controller detected that the drive was removed. Verify drive installation. Reseat the failed drive
 

You will find a full list of LCD error codes in the user manual here .

Article Properties


Affected Product

PowerEdge

Last Published Date

13 May 2022

Version

3

Article Type

Solution