WinPE Recovery May Not Populate Disks on Systems with Windows 11

Summary: Dell Encryption WinPE recovery image does not automatically mount drives on computers with Windows 11.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Personal
  • Dell Encryption Enterprise
  • Dell Encryption Enterprise Self-Encrypting Drive Manager
  • Dell Full Disk Encryption

Affected Versions:

  • v11.2

Affected Operating Systems:

  • Windows 11

Cause

Not Applicable

Resolution

  1. Boot to the WinPE recovery image.
  2. Press X then enter to exit to the command prompt.

Press x to enter
Figure 1: (English Only) Press x to Exit the menu

  1. At the command prompt, type diskpart then press enter.
  2. At the diskpart prompt, type list vol then press enter to see available volumes.

type list vol
Figure 2: (English Only) Type list vol

    1. Type select volume x (where x is the volume number) then press enter.
    2. Type assign letter=x (where x is the drive letter that you want to assign to the volume) then press enter.

    assign letter=x

    Figure 3: (English Only) Type assign letter=x

      1. Type exit then press enter to exit the diskpart utility.
      2. Type menu.cmd then press enter to return to the main menu.

      The target disk is mounted, and recovery can be performed.

      Note: This issue will be resolved in a later version of the Dell Encryption WinPE recovery image.

      To contact support, reference Dell Data Security International Support Phone Numbers.
      Go to TechDirect to generate a technical support request online.
      For additional insights and resources, join the Dell Security Community Forum.

      Affected Products

      Dell Encryption
      Article Properties
      Article Number: 000193709
      Article Type: Solution
      Last Modified: 17 Jan 2024
      Version:  6
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