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Windows Update KB5012170 May Ask for a BitLocker Recovery Password

Summary: A recent Windows Update (KB5012170) causes computers to prompt for the BitLocker Recovery Key upon reboot.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Windows presents the BitLocker Recovery screen after the KB5012170 update is installed, and the computer reboots (Figure 1).
Windows BitLocker Recovery
Figure 1

Note: Dell and Microsoft support agents DO NOT have access to BitLocker recovery keys. Follow: Where to Look for Your BitLocker Recovery Key (Microsoft.com) This hyperlink is taking you to a website outside of Dell Technologies.

Windows Versions Impacted:

  • Windows 10
  • Windows 11 - Build 21H1 and Higher

Cause

Issue with Windows Update KB5012170.

Resolution

Windows Update

Microsoft changed KB5012170 to an optional update on September 20, 2022 and resolved the issue with KB5022905.

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Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000202640
Article Type: Solution
Last Modified: 06 Dec 2024
Version:  5
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