PowerVault ME4: SNMP V2/V3 Service stops responding after 24 Hrs Post upgrading controller firmware to GT280R010-01
Summary: On ME4 arrays customer might experience SNMP V2/V3 Services stops responding after 24 Hrs post upgrading the controller firmware to GT280R010-01 firmware when the array is monitored using third party Management Software. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Customers might observe SNMP V2/V3 services stops responding after 24 Hrs when the array monitored using third party software using SNMP Protocol post upgrading Controller firmware to GT280R010-01 but this issue is not observed with any previous firmware versions.
There wont be any events in Event logs when SNMP service stops.
After, disabling and Enabling the SNMP had helped to restore SNMP communication.
There might be an issue even when SNMP V3 user is created on ME4 array where SNMP V2 stops working.
Cause
Root cause is still being worked.
Resolution
Do Not Replace Any Hardware or Downgrade Controller firmware.
Engineering is aware of this issue. Issue is fixed in GT280R011-01 firmware.
Note: It has been observed that SNMP service of the active controller stops, but Service running on an alternate controller.
Workaround:
1. Manually Stop and Start SNMP Service when it stops responding.
To Stop SNMP Service using CLI Command. Establish an SSH session to the Controller IP on which SNMP is not responding and run command
To Start SNMP Service run command,
Alternate option is to restart Management service of the affected controller using command
From UI: Home -> Action -> Services - clear SNMP click Apply.
"Set protocol SNMP disabled"
To Start SNMP Service run command,
"Set protocol SNMP enabled"
Alternate option is to restart Management service of the affected controller using command
"restart mc a or b" (specify the correct controller)
From UI: Home -> Action -> Services - clear SNMP click Apply.
To Enable again Just check and apply.
2. Use DELL OpenManage Enterprise ("Open Manage Enterprise") for managing array which includes inbuilt ME4 API.
Affected Products
ME Series, OEMR ME40XX and ME4XX, Dell EMC PowerVault ME4012, Dell EMC PowerVault ME4024, Dell EMC PowerVault ME4084Article Properties
Article Number: 000203521
Article Type: Solution
Last Modified: 15 May 2026
Version: 8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.