Latitude 5430 Chromebook Display Abnormal Connected to Dell Docks

Summary: Latitude 5430 Chromebook Display Abnormal when connected to Dell docks DA305, WD19S, UD22, and Speakerphone MH3021P.

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Symptoms

Affected Products:

  • DA305
  • WD19S
  • UD22
  • Speakerphone MH3021P

Affected Platforms:

  • Latitude 5430 Chromebook

When the user connects a dock to Latitude 5430 Chromebook, the dock output is displayed abnormally (no display).

Dongle/Dock HDMI/DP
Dell 6-in-1 USB-C Multiport Adapter - DA305 FAIL
Dell Speakerphone MK13K MH3021PU HDMI FAIL

 

 

DOCK Type-C to DVI dongle Type-C to HDMI dongle Type-C to DP dongle Type-C to VGA dongle
Dell Universal Dock - Fischer - UD22 FAIL FAIL FAIL PASS
Dell USB-C Dock - WD19S 130W - Salomon S - WD19S 130W FAIL FAIL PASS PASS
Dell USB-C Dock - WD19S 180W - Salomon S - WD19S 180W FAIL FAIL PASS PASS
Dell Speakerphone MK13K MH3021PU FAIL FAIL FAIL FAIL

Cause

A change list from Compal is the cause of this issue, and we have reverted that change list.

Resolution

Update ChromeOS to version R110 or later.

Affected Products

Dell Speakerphone with Multiport Adapter – MH3021P, Dell Universal Dock UD22, Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell Dock – WD19S, Latitude 5430 Chromebook
Article Properties
Article Number: 000207165
Article Type: Solution
Last Modified: 16 May 2026
Version:  10
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