VxRail: Deployment Failed With Error: Failed to create workflow, cannot match the serial number of host xxx through the host management IP

Summary: Deployment is failing due to host IP being assigned through DCUI or on the wrong VMK.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Deployment gives error: Failed to create workflow, cannot match the serial number of host xxx through the host management ip.

VxRail manager should manually discover the node through the management IPv4 IP address but fails.

Cause

The management IP was assigned from DCUI UI similar to below.
DCUI UI  

Press alt+F1 key to enter node CLI, issue command to output the management IP which is assigned to vmk0.

esxcli network ip interface ipv4 get


The management IP should be assigned to vmk2 by the command below:

esxcli network ip interface ipv4 set -i vmk2 -t static -g [IPv4 gateway] -I [IPv4 address] -N [mask]

The management IP should not be assigned from DCUI UI from the Configure Management Network sector.
If the management IP is assigned from DCUI UI from the Configure Management Network sector, the management IP is assigned to vmk0. VxRail manager is unable to query the node information by management IP.

Resolution

To resolve this issue: 

  1. Assign another IP to vmk0 by command: 
    esxcli network ip interface ipv4 set -i vmk0 -t static -g [IPv4 gateway] -I [IPv4 address] -N [mask]
    2. Assign the management IP to vmk2 by command:
    esxcli network ip interface ipv4 set -i vmk2 -t static -g [IPv4 gateway] -I [IPv4 address] -N [mask]
  2. Issue command below to ensure the management IP has been assigned to vmk2:
    esxcli network ip interface ipv4 get
    command output  
  3. Retry the deployment.

Affected Products

Hyper-converged Systems, VxRail Software
Article Properties
Article Number: 000213258
Article Type: Solution
Last Modified: 10 Apr 2026
Version:  4
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