Bluetooth Headsets Mute Button Also Mutes the Headset Speakers on Latitude 5x30 and 5x40 Laptops

Summary: Information about Bluetooth headsets muting headset speakers when connected to Latitude 5x30 and 5x40 laptops.

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Symptoms

When using a Bluetooth headset mic arm or the mute button on a Bluetooth headset, the headset speakers become muted.

When muting the bluetooth headset mic, the conferencing application will not recognize the action, and still show as unmuted.


Affected:

  • All Bluetooth Headsets - Issue only occurs when the headset is connected through Bluetooth.
  • Windows 10 and 11 with Realtek audio driver version 6.0.9472.1.
  • Microsoft Teams and Zoom (other conferencing applications expected to be affected as well).

Cause

This issue happens because of an improper graph id when mute is applied.

Resolution

Update the Realtek Audio Driver

To resolve this issue, update the Realtek audio driver to the versions listed below or newer from the Dell Support Site.

Affected Model Driver Version
with Fix
Latitude 5330 6.0.9509.1, A72
Latitude 5430
Latitude 5530
Latitude 5340 6.0.9514.1, A02
Latitude 5440
Latitude 5540

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Affected Products

Latitude 5330, Latitude 5340, Latitude 5440, Latitude 5530, Latitude 5540, Latitude 5430
Article Properties
Article Number: 000215611
Article Type: Solution
Last Modified: 05 May 2025
Version:  9
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