How to Update Jabra Headphones in Dell ThinOS 9.x

Summary: This article explains how to update and troubleshoot Jabra headphones in Dell ThinOS.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Operating Systems:

  • Dell ThinOS 9.x
  1. Download the necessary files from Home - Jabra XPRESS This hyperlink is taking you to a website outside of Dell Technologies.
    1. On the Jabra page
      1. Select Platform
      2. Select Linux platform
      3. Click Next.
        Select Your Platform
  2. On the Start Managing Devices screen, select New
    Start Managing Your Devices
  3. On the Select Jabra Devices to Manage screen, selected the device model and click Add.
    Select model and click Add
  4. Select the firmware version for your Jabra headset.
    Select Firmware
  5. Accept EULA and provide the local web server URL.
  6. Download Zip archive.
    Provide Local Server and Download Zip archive
    The .zip file contains two folders:
    • Files_to_install_on_end-user_computers
    • Files_to_place_on_local_server
      Contents of zip file
  7. Copy the files from Files to place on Local local Server to the root directory of your web server.
    Copy the contents of the Files_to_place_on_local_server folder
    Caution: Do not extract xpress_package_****_**** .zip file.
  8. Copy the Jabra.ini file from Files_to_install_on_end_user_computers and upload to Wyse Management Suite (WMS)
    Upload Jabra.ini to WMS

Troubleshooting:

  • Ensure http://webserver/xpress_package_info.xml is accessible from the network.
  • Jabra headsets with the same firmware version do not trigger the update manager on the thin client.
  • Unfortunately, the Jabra version cannot be checked in ThinOS. Install Jabra Direct on a Windows machine and check for the version.

IIS Logs:

2023-09-28 11:40:32 192.168.1.109 GET /xpress_package_info.xml - 80 - 192.168.1.12 Wget/1.19.5+(linux-gnu) - 200 0 0 3

2023-09-28 11:40:32 192.168.1.109 GET /xpress_package_20230922_063215.zip - 80 - 192.168.1.12 Wget/1.19.5+(linux-gnu) - 200 0 0 86

How to trigger an update:

  • Reboot the thin client with Jabra headset connected (Hot plug not supported)
  • Change the name of Jabra.ini and save and publish again

Affected Products

Dell ThinOS
Article Properties
Article Number: 000218445
Article Type: How To
Last Modified: 19 May 2026
Version:  3
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