VM backups failing after upgrading to v19.9.0.x also license errors

Summary: VM backups failing since upgrade to v19.9.0.x also license errors: nsrd NSR notice Scheduled resource list: NSR Protection Policy VM_policy_name exited with return code 1. nsrd NSR notice NOTE: programming error in scheduling nsrlmc for Capacity license request, see log for more detail nsrlmc NSR error nsrlmc: Error while initializing the CLP licensing-related libraries: Unable to load library "libxmlsec1.so" (libltdl.so.7: cannot open shared object file: No such file or directory) ...

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Symptoms

  • VM (vProxy) backup and recovery failures
  • nsrlic -C fails with error (see below)
  • Errors related to libxmlsec1.so
nsrd NSR notice Scheduled resource list: NSR Protection Policy VM_policy_name exited with return code 1.

nsrd NSR notice NOTE: programming error in scheduling nsrlmc for Capacity license request, see log for more detail

nsrlmc NSR error nsrlmc: Error while initializing the CLP licensing related libraries: Unable to load library "libxmlsec1.so" (libltdl.so.7: cannot open shared object file: No such file or directory)
  • Licensing errors appear in the NetWorker Management Console (NMC), the NetWorker server daemon.raw, and/or when running the license validation command "nsrlic -C"
# nsrlic -C
nsrlic: Error while initializing the CLP licensing related libraries: Unable to load library "libxmlsec1.so" (libltdl.so.7: cannot open shared object file: No such file or directory)
.
Segmentation fault (core dumped)

Cause

Missing or corrupt library file.

Resolution

Run the following commands to reinstall libltdl.so.7 
# sudo yum provides */libltdl.so.7 

# sudo yum reinstall libtool-ltdl-2.4.6-25.el8.x86_64
NOTE: If this fails with 'Errors during downloading metadate for repository' it is likely that the server cannot directly access the online repository, it may be necessary to manually download and install 'libtool-ltdl-2.4.6-25.el8.x86_64' Engage with your Linux system administrator to ensure the package is installed correctly.


Afterward check that nsrlic -C works correctly, the output should look similar to: 
# nsrlic -C
License is unserved
'NETWORKER_CAPACITY' is supported with a count of 600 TB
NOTE: The license returned may be different; however, the command should return the valid licensing information configured for your environment.

Affected Products

NetWorker Series
Article Properties
Article Number: 000218543
Article Type: Solution
Last Modified: 26 May 2026
Version:  2
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