Connectrix: Report generator service is down after upgrade to SANnav 2.2.0

Summary: The report generator service is down after upgrading to SANnav 2.2.0.

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Symptoms

Error: 
[root@sannav-portal-v222 Backup]# /sannav-home/Portal_2.2.2_bld113/bin/check-sannav-status.sh
Following services are currently restarting
reportgenerator

Cause

SANN-141773: The report generator service is down.
Defect Condition: This happens in rare conditions after the SANnav services restart script is used.

Resolution

Fixed in Release: SANN2.2.2a(Implemented), SANN2.3.0(Implemented)

Workaround: Stop and start SANnav services.

èStop SANnav services: stop-sannav.sh
(Wait for 10 minutes)
èStart  SANnav services: start-sannav.sh

Release notes: https://docs.broadcom.com/doc/sannav-management-portal-v2.3.0-release-notes (external link)

Additional Information

First Affected Release: SANN2.2.0
Article Properties
Article Number: 000219069
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  3
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