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Secure Connect Gateway: Dell Connectivity Products Overview

Summary: A high-level overview of Dell's Connectivity Products

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Instructions

Dell Connectivity product basics: 

What are the Connectivity Products? 

  • Secure Connect Gateway (SCG)
  • OpenManage Enterprise Services Plugin 
  • OpenManage Enterprise CloudIQ Plugin 

What do these products do? 

  • SCG reduces server cost-of-ownership by ingesting real-time alerts and creating support cases automatically. It also automatically collects logs at case creation and at timed intervals for known good comparisons. This reduces support complexity and time to resolve real world issues. It offers an appliance and application version. 
  • OpenManage Enterprise Services plug-in offers the same features as SCG, except that it is integrated directly into OpenManage Enterprise allowing for a single pane of glass for all life-cycle management tasks.  
  • OpenManage Enterprise CloudIQ plug-in consumes telemetry collected by OpenManage Enterprise and offers proactive guidance and predictive analytics to detect issues, and displays this information in a Cloud portal accessible to the customer anywhere. 


Dell Connectivity products comparison: 

Pros and Cons for each Connectivity Tool 

  • SCG Virtual Edition 

Advantages: 

  • Supports PowerEdge Servers and solutions and storage like VxRail, Isilon, and others
  • Excellent for environments that already manage updates, deployment, and configuration through their own methods 
  • Offers support remote connectivity if the customer chooses it for easier remote assistance 

Disadvantages: 

  • Requires hypervisor 
  • No firmware or deployment functions 
  • Linking with OpenManage Enterprise means two appliances and has some limitations for multiple IDRAC password environments.
  • SCG Application 

Advantages: 

  • Installs in Windows and Linux Operating System 
  • Great for small environments 
  • Self-monitors any host that it is installed on 

Disadvantages: 

  • Installation on a domain controller not available
  • Linking with OpenManage Enterprise has multiple IDRAC password limitations 
  • Does not offer some connectivity options VE gives you 
  • OpenManage Enterprise Services plug-in 

Advantages: 

  • Easy integration for customers already running OpenManage Enterprise 
  • Single pane of glass for Dial home functionality and LCM tasks 
  • Perfect for large environments with varied iDRAC credentials 

Disadvantages:

  • Supports fewer device types than SCG 
  • OpenManage Enterprise must already be installed which is resource-intensive 

  • OpenManage Enterprise CloudIQ plug-in 

Advantages: 

  • Can be used to collect additional Telemetry that the Services plug-in does not 
  • Security and fix recommendations 
  • Available in Cloud portal accessible anywhere 

Disadvantages:

  • Requires OpenManage Enterprise which is resource-intensive 
  • Does not display data in OpenManage Enterprise itself 
  • Does not replace any Services plug-in functions so need two plugins for a full suite of telemetry collection 

Additional Information

Refer to this video:

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Secure Connect Gateway, CloudIQ, OpenManage Enterprise APEX AIOps Observability, OpenManage Enterprise Services, PowerEdge XR2, Poweredge C4140 , PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T130, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T30, PowerEdge T330, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T630, PowerEdge T640, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, Secure Connect Gateway, Secure Connect Gateway - Application Edition, Secure Connect Gateway - Virtual Edition ...
Article Properties
Article Number: 000221789
Article Type: How To
Last Modified: 10 Oct 2025
Version:  5
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