Latitude 7200 2-in-1 Has No Network Connectivity When Docked

Summary: A Latitude 7200 2-in-1 may experience no network connectivity when it is docked. The computer battery must be reseated for this issue to occur.

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Symptoms

A Latitude 7200 2-in-1 running BIOS version 1.22.0 or 1.23.0 has no network connectivity when docked. The battery must be removed and reseated for this issue to occur.

Affected Platforms:

  • Latitude 7200 2-in-1

Affected Docks:

  • Dell Dock - WD15
  • Dell Dock - WD19
  • Dell Thunderbolt Dock - WD19TB
Note: More docks may be affected than those in the Affected Docks list.

Cause

Updating the BIOS and then removing the battery causes the network adapter to go into a low-power state.

Resolution

Updating to BIOS version 1.26.0 or later on the computer resolves the issue. To download and install the BIOS, reference the BIOS Update Guide.

Affected Products

Dell Dock WD15, Dell Dock WD19, Dell Thunderbolt Dock - WD19TB, Latitude 7200 2-in-1
Article Properties
Article Number: 000222019
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  5
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